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Remote Work Resources

Remote Work Resources

Human Resources has created a suite of resource pages with advice about working remotely, taking care of yourself and others, and new workplace policies surrounding COVID-19.

Are you ready to work remotely?

If you’ve never worked remotely, follow these steps to prepare. Don’t forget to do a test-run to make sure your equipment works as expected.

If you are working from an HLS laptop, you will have access to Office 365, network drives, and any applications installed on your computer. If you are using a personal computer, you will have access to the Virtual Desktop environment and Office 365 web applications.

Remember, even though you’re working remotely, you’re not alone. If you need help, contact the HLS Service Desk at 617-495-0722 or visit https://hls.service-now.com/sp.

  1. Identify the computer that you will use to work remotely
    Before leaving campus, ensure that your HLS laptop is in good working order. Connect to your wireless network at home and confirm that you can access the internet.
  1. If you are working from your personal computer, ensure that it is updated and secure
    Confirm that you have an antivirus program installed, and that your computer’s operating system (Windows or Mac OS) is up-to-date.
  2. Set up a device that you have access to remotely for two-step verification
    You won’t be able to verify your identity from your office phone if you’re not there. Learn how to add additional devices for two-step verification.
  3. Verify that you can connect to the HLS VPN
    Some departmental applications, and network drives including the S: or R: drive can only be accessed using VPN. If you are using a personal laptop and need to connect to a network drive or access a departmental application, download install the VPN software and connect to the Virtual Desktop environment.
  4. Zoom Audio and Video Conferencing
    1. If you have not yet claimed your Zoom account, visit https://harvard.zoom.us
    2. If using your personal computer, install Zoom using these instructions.
    3. Test Zoom, your microphone and speaker, and any peripherals such as a headset or external speakers by connecting to the Zoom test meeting.
    4. For more information on how to use Zoom, please see the following knowledge base article:  Zoom Professional Accounts for Video Conferencing
  5. Accessing your Harvard Phone remotely
    1. Use the Harvard Phone frequently asked questions to learn more about sending voicemail messages to your email, checking your voicemail when you are out of the office, and more.
    2. Forward calls with Harvard Phone and set your desk phone to ring to an alternate device.
  6. Gather everything else you’ll need to be productive
    Make sure you have any important work files or equipment, like power adapters, that you’ll need to bring home from the office.If you encounter any issues, or if you have any questions, please contact the HLS Service Desk.