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Exam Emergencies

We understand that students are taking exams in multiple time zones, and may not be working within Eastern Daylight Time (EDT) business hours.

During the hours of 6:30 – 8:30pm EDT, you may reach immediate exam help for urgent issues by calling 617-495-0722 and pressing “1” for exam support.

If you are calling outside of the covered business hours, please leave a message and you will be contacted by the appropriate office as soon as possible.

Please review the information below for more instructions related to specific circumstances.

What do I do if....?

What do I do if....?

  • I am sick

    1. If you are sick before an exam, DO NOT DOWNLOAD OR START YOUR EXAM.  Contact the Dean of Students Office right away to let them know that you won’t be taking the exam as scheduled.  Email dos@law.harvard.edu
    2. If you become ill during your exam, stop your exam, make note of the time, and call the number above IMMEDIATELY to be connected with a member of the Dean of Students Office.  If it is outside of service hours, leave a message and you will be contacted as soon as possible for guidance on completing your exam.
  • I have a personal emergency

    1. If your exam has not yet started, contact the Dean of Students Office to discuss options by emailing dos@law.harvard.edu.
    2. If you have an emergency during your exam, stop your exam, make note of the time, and call the number above to be connected with a member of the Dean of Students Office. If it is outside of service hours, leave a message and you will be contacted as soon as possible for guidance on completing your exam.
  • My Computer Froze or Malfunctioned during my exam

    If you experience computer issues while taking a Takehome exam, stop your exam, make note of the time, and contact the number above to be connected with a member of the Registrar’s Office for assistance. If it is outside of service hours, leave a message to document the issue.  If you are able to resolve the issue, email registrar@law.harvard.edu once you are ready resume your exam.  You may refer to the Exam4 Recovery Procedures.

  • I don't see my takehome questions

    Takehome questions do not immediately appear in the Exam4 software.  They must be downloaded from the Exam4 website.  Your exam clock begins once you download the questions.

  • I can't submit my takehome exam

    1. If you are unable to submit your exam through Exam4 during service hours, call the number above IMMEDIATELY to be connected with  Registrar’s Office.  You will be provided assistance with submittal.
    2. If you are unable to submit your exam through Exam4 outside of service hours, save a local copy by choosing “save as”, and email that file to registrar@law.harvard.edu.