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Description

ITS will provide comprehensive diagnostics, troubleshooting, and incident resolution services for the standard software suites.

Available To

Faculty and Staff

Standard Features

  • Ensure operational compatibility with HLS standards and best practices
  • Improved reliability and usability in HLS computing environment
  • Supported set of software configurations

Optional Features

  • ITS offers additional software to faculty and staff, upon request, and provides support for the same
  • Installation and support for faculty custom software configurations

User Requirements

Standard software is exclusively installed and supported on HLS owned and ITS-managed computers and devices.

Using This Service

Get this service

Contact the ITS Service Desk

Create a ticket

Get Help

Contact the ITS Service Desk

Create a ticket

Service Hours

Self-service: 24×7

ITS-assisted: 8:30am – 5:30pm, Monday – Friday

Pricing

No cost