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Read the latest ITS news and announcements

  • Systems Maintenance Notification: Tuesday, June 4th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on June 4th until 6am on June 5th.

    The following services will be impacted:

    Agresso

    Clinical – File Shares
    Clinical – Printing

    Clinical – Time Matters

    Clinical – VDIClinics

    Copitrak – Copy Center

    EMS & EMS WebApp

    Encoder Viewing Server

    Eresources

    Exam4

    Extensis Portfolio – Communications / Alumni

    FacStaff Printing

    Faculty Bibliography (Elements)

    File Shares

    Library Servers (windows servers)

    LiquidFiles (hlsfiletransfer)

    Listserv

    PaperVision

    PowerFAIDS

    Seating Chart (SeatGen)

    ServiceNow/HLS Services Hub

    SFTP – Secure File Transfer

    StarRez Housing

    Student Printing/Papercut

    Virtual Desktop

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, May 14th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on May 14th until 6am on May 15th.

    The following services will be impacted:

    Agresso
    Helios

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, April 30th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on April 30th until 6am on May 1st.

    The following services will be impacted:

    Clinical – File Shares

    Clinical – Printing

    Clinical – Time Matters

    Clinical – VDIClinics

    Copitrak – Copy Center

    EMS & EMS WebApp

    Encoder Viewing Server

    Eresources

    Extensis Portfolio – Communications / Alumni

    FacStaff Printing

    Faculty Bibliography (Elements)

    Library Servers (windows servers)

    LiquidFiles (hlsfiletransfer)

    Listserv

    PaperVision

    PowerFAIDS

    Seating Chart (SeatGen)

    ServiceNow/HLS Services Hub

    SFTP – Secure File Transfer

    StarRez Housing

    Student Printing/Papercut

    Virtual Desktop

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Harvard VoIP Phone Maintenance: April 17, 2024 10PM – April 18, 2024 6AM

    Dear HLS Faculty and Staff,

    On Wednesday, April 17, 2024, from 10 PM to Thursday, April 18 at 6 AM, there will be a scheduled a maintenance to update VoIP related certificates.

    • Desk phones will re-register multiple times during the event
    • Active calls should be preserved
    • Webex softphone users may need to log back into the application

    Please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub if you notice any phone related issues following the maintenance.

    Thank you,

    HLS ITS

  • hlsfiletransfer Maintenance Notification: Tuesday, April 16, 2024, between 10pm and 6am

    Dear Members of the HLS Community,

    ITS will be performing system maintenance on hlsfiletransfer.law.harvard.edu tonight starting at 10pm on April 16th and ending at 6am on April 17th.

    Please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub if you have any issues with this system after the maintenance has been completed.

    Thank you,

    HLS ITS

  • Helios/Agresso Maintenance Notification: Thursday, March 28th, between 10pm and 6am

    Dear Members of the HLS Community,

    ITS will perform Helios/Agresso system maintenance from 10pm on March 28th until 6am on March 29th.  Helios/Agresso will be unavailable during this timeframe.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, March 26th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on March 26th until 6am on March 27th.

    The following services will be impacted:

    Clinical – Printing

    Clinical – Time Matters

    Clinical – VDIClinics

    Copitrak – Copy Center

    EMS & EMS WebApp

    Encoder Viewing Server

    Eresources

    Exam4

    Extensis Portfolio – Communications / Alumni

    FacStaff Printing

    Faculty Bibliography (Elements)

    Library Servers (windows servers)

    LiquidFiles (hlsfiletransfer)

    Listserv

    PaperVision

    PowerFAIDS

    Seating Chart (SeatGen)

    ServiceNow/HLS Services Hub

    SFTP – Secure File Transfer

    StarRez Housing

    Student Printing/Papercut

    Virtual Desktop

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, February 27th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on February 27th until 6am on February 28th.

    The following services will be impacted:

    Clinical – Printing

    Clinical – Time Matters

    Clinical – VDIClinics

    Copitrak – Copy Center

    EMS & EMS WebApp

    Encoder Viewing Server

    Eresources

    Exam4

    Extensis Portfolio – Communications / Alumni

    FacStaff Printing

    Faculty Bibliography (Elements)

    Helios/Agresso

    Library Servers (windows servers)

    LiquidFiles (hlsfiletransfer)

    Listserv

    PaperVision

    PowerFAIDS

    Seating Chart (SeatGen)

    ServiceNow/HLS Services Hub

    SFTP – Secure File Transfer

    StarRez Housing

    Student Printing/Papercut

    Virtual Desktop

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Harvard Phone Migration is Complete!

    Dear HLS Faculty and Staff,

    HUIT has completed upgrades to the Harvard Phone system which will enable greater platform flexibility for future integration with University collaboration tools and compliance with FCC requirements for E911. As a part of this upgrade, the Jabber softphone app has been replaced with Webex Calling.

    Harvard Phone and softphone users should do the following, if applicable:

    • If you changed your phone settings between December 1, 2023, and January 8, 2024, review and update your settings. These changes were not transferred to the new system.
    1. Log into the Harvard Phone portal to review your phone settings and reset your password. You must be connected to VPN to login to the portal.
    2. Access voicemail to review your greeting
    • If you are a Jabber softphone user: 
    1. WebEx should already be installed on your computer, but you will need to install it on your cell phone if you plan to use it there.  If WebEx is not installed on your computer or it is not functioning, please reach out to the HLS ITS Service Desk.
    2. Update your E911 location in Webex Calling
    3. Recommended: Add people to your Contacts list. As a reminder, custom (personal) Jabber contacts were not transferred to Webex Calling.

    If you have questions or need help, you can contact the HLS ITS Service Desk via the HLS Services Hub or by calling 617-495-0722.  We also invite you to attend the open office hours being hosted by HUIT from 10am-11am 1/8-1/12 and 1/16-1/19 if you have any questions about WebEx or the new portal.

    If you are waiting for a phone related request to be completed, we will work on these as quickly as possible and reach out once they are done.

    Thank you,

    HLS ITS

  • Formstack Forms Users – Action Needed

    Dear HLS Formstack Users,

    Formstack has released V4 of Forms which includes changes to the structure of Forms. The current forms are being deprecated and action is needed on your part so that your forms continue to function. Please test and migrate your Forms to the new version by March 1st.

    We recommend the following process for updating forms:

    1. Copy the form
    2. Update the copy of the Form to V4
      1. Changing the theme is not necessary
    3. Review and test the updated Form
      1. For any problems, adjust the test Form in form builder for the desired result
      2. Custom CSS, HTML, or embedded scripts inside your Forms will likely need to be adjusted
      3. Reach out to ITS with any issues that you cannot resolve
    4. If no issues, update the original Form
    5. Delete the test copy

    We do not recommend updating forms in bulk.

    Key points:

    • An updated Form cannot be reverted
    • Submissions will not be affected by the update
    • Form embeds and links will not change

    Important dates:

    • January 30th – all new forms created will be in the new “V4” version
      • (until this date, new Forms will be V3 but should be converted immediately after creation)
    • March 1st – All Forms should be reviewed, and any issues raised with ITS
    • April 2nd – all non-V4 forms will be automatically migrated to V4, but may not function properly, so please be sure to performs steps above to ensure no down time for your forms

    For more information see: How to update your Formstack Form to our newest version

    If you have questions about this process and would like an ITS consultation, please reach out via the HLS Services Hub.

    Thank you,

    HLS ITS

  • Adobe Standard Stock now available as part of Adobe Creative Cloud

    Dear HLS Faculty, Staff, and Students,

     

    Harvard’s Adobe Creative Cloud license now includes unlimited access to Adobe’s standard stock assets, including nearly 200 million photos, vector graphics, and illustrations, which can be used in presentations, reports, videos, websites, and other creative work.  Note that the premium assets are not included. Users can download an unlimited number of assets of Adobe Stock’s “standard content” which includes most photos, vector graphics, and illustrations listed on Adobe Stock. 

    If you need help accessing Adobe Creative Cloud, please contact the HLS ITS Service desk at 617-495-0722 or via the HLS Services Hub.

    Thank you,

    HLS ITS

  • New MacOS Ventura currently undergoing ITS certification

    Dear HLS Faculty, Staff and Students,

    Apple recently released MacOS Ventura 13.0. ITS is currently certifying this version of the Mac OS to work with standard HLS applications and policies and has restricted this upgrade on HLS Apple computers until the certification process is complete.

    ITS also suggests that students do not upgrade their computers to MacOS Ventura 13.0 until ITS certifies it and verifies that it will work with software such as exam4 and clinical systems.

    To see the current certified hardware and operating system standards, and progress towards certifying Ventura, please see the Hardware and Operating System Certification page.

    If you have any questions about this update, please submit a request via the HLS Services Hub or contact the ITS Service Desk at (617)-495-0722.

    Thank you,

    HLS ITS