Latest ITS News

HLS ITS Service Desk

1585 Massachusetts Ave.

WCC B020

Cambridge, MA 02138

617-495-0722

HLS Services Hub

Read the latest ITS news and announcements

  • Systems Maintenance Notification: Tuesday, June 6th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on June 6 until 6am on June 7th.

    The following services will be impacted:

    HLS Wireless Networks
    HLS Voice Networks (desk phone sets may be affected briefly)

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,
    HLS ITS

  • Systems Maintenance Notification: Tuesday, May 23rd, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on May 23rd until 6am on May 24th.

    The following services will be impacted:

    Clinical – Printing
    Clinical – Time Matters
    Clinical – VDIClinics
    Copitrak – Copy Center
    EMS
    Encoder Viewing Server
    Eresources
    Extensis Portfolio – Communications / Alumni
    FacStaff Printing
    Faculty Bibliography (Elements)
    Helios/Agresso
    Library Servers (windows servers)
    LiquidFiles (hlsfiletransfer)
    Listserv
    MyRooms
    PaperVision
    PowerFAIDS
    Seating Chart (SeatGen)
    ServiceNow/HLS Services Hub
    SFTP – Secure File Transfer
    StarRez Housing
    Student Printing/Papercut
    VirtualDesktop

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,
    HLS ITS

  • Harvard VoIP online phone portal maintenance: Thursday, May 4th, 4pm-10pm

    Dear HLS Faculty and Staff,

    The Harvard VoIP online phone portal, will be unavailable from 4pm-10pm on Thursday, May 4, 2023.  There will be no interruption to Harvard phone or Jabber service during the maintenance.

    If you have questions or issues with the phone portal after the maintenance has been completed, please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, April 25th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on April 25th until 6am on April 26th.

    The following services will be impacted:

    Clinical – Printing
    Clinical – Time Matters
    Clinical – VDIClinics
    Copitrak – Copy Center
    EMS
    Encoder Viewing Server
    Eresources
    Extensis Portfolio – Communications / Alumni
    FacStaff Printing
    Faculty Bibliography (Elements)
    Helios/Agresso
    Library Servers (windows servers)
    LiquidFiles (hlsfiletransfer)
    Listserv
    MyRooms
    PaperVision
    PowerFAIDS
    Seating Chart (SeatGen)
    ServiceNow/HLS Services Hub
    SFTP – Secure File Transfer
    StarRez Housing
    Student Printing/Papercut
    VirtualDesktop

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,
    HLS ITS

  • Harvard VoIP Phone Maintenance April 19, 2023 from 3:45 PM to 4:15 PM

    Dear HLS Faculty and Staff,

    The Harvard online phone portal will be unavailable on Wednesday, April 19, 2023, from 3:45 PM to 4:15 PM as Verizon performs a scheduled software upgrade.  The upgrade will not result in application features or setting changes, and there will be no interruption to VoIP phone or Jabber service during the maintenance.

    If you have any issues with the online phone portal after this maintenance, please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, March 28th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on March 28th until 6am on March 29th.

    The following services will be impacted:

    Clinical – Printing
    Clinical – Time Matters
    Clinical – VDIClinics
    Copitrak – Copy Center
    EMS
    Encoder Viewing Server
    Eresources
    Extensis Portfolio – Communications / Alumni
    FacStaff Printing
    Faculty Bibliography (Elements)
    Helios/Agresso
    Library Servers (windows servers)
    LiquidFiles (hlsfiletransfer)
    Listserv
    MyRooms
    PaperVision
    PowerFAIDS
    Seating Chart (SeatGen)
    ServiceNow/HLS Services Hub
    SFTP – Secure File Transfer
    StarRez Housing
    Student Printing/Papercut
    VirtualDesktop

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,
    HLS ITS

  • Harvard VoIP Phone Maintenance March 13, 2023 from 11:00PM – 5:00AM

    Dear HLS Faculty and Staff,

    From 11:00PM, Monday, March 13 until 5:00AM, Tuesday, March 14, Verizon will be performing maintenance that will affect all Harvard VoIP phone numbers.

    Please be aware of the following impacts during the maintenance window:

    • There will be several 5 to 10-minute windows when physical phone sets reboot, and Jabber calls in progress will drop.
    • For extensions that are call forwarded, there will be two 30-second to 1-minute interruptions in forwarding.  Following the interruptions, the forwarding will be reestablished.
    • Jabber users must sign out and back into Jabber to clear the connection after the maintenance has completed

    If you have any questions or issues with your VoIP phone number after this maintenance, please contact the HLS ITS Service desk at 617-495-0722 or via the HLS Services Hub.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, March 7th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on March 7th until 6am on March 8th.

    The following services will be impacted:

    Clinical – Printing
    Clinical – Time Matters
    Clinical – VDIClinics
    Copitrak – Copy Center
    EMS
    Encoder Viewing Server
    Eresources
    Extensis Portfolio – Communications / Alumni
    FacStaff Printing
    Faculty Bibliography (Elements)
    Helios/Agresso
    Library Servers (windows servers)
    LiquidFiles (hlsfiletransfer)
    Listserv
    MyRooms
    PaperVision
    PowerFAIDS
    Seating Chart (SeatGen)
    ServiceNow/HLS Services Hub
    SFTP – Secure File Transfer
    StarRez Housing
    Student Printing/Papercut
    VirtualDesktop

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,
    HLS ITS

  • Systems Maintenance Notification: Tuesday, February 28th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on February 28th until 6am on February 29th.

    The following services will be impacted:

    Clinical – Printing
    Clinical – Time Matters
    Clinical – VDIClinics
    Copitrak – Copy Center
    EMS
    Encoder Viewing Server
    Eresources
    Extensis Portfolio – Communications / Alumni
    FacStaff Printing
    Faculty Bibliography (Elements)
    Helios/Agresso
    Library Servers (windows servers)
    LiquidFiles (hlsfiletransfer)
    Listserv
    MyRooms
    PaperVision
    PowerFAIDS
    Seating Chart (SeatGen)
    ServiceNow/HLS Services Hub
    SFTP – Secure File Transfer
    StarRez Housing
    Student Printing/Papercut
    VirtualDesktop

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,
    HLS ITS

  • Harvard VoIP Phone Maintenance February 23rd from 10pm until 5am February 24th

    Dear HLS Faculty and Staff,

    A firmware upgrade required to address a Cisco vulnerability will be installed on all Cisco VoIP phone sets starting at 10pm Thursday, February 23rd and ending by 5am on February 24th.  The upgrade will take roughly 5-10 minutes per phone set and then the set will reboot.  Calls in progress will be preserved, and the phone will reboot after the call is completed.

    If you have questions about this upgrade or issues after the maintenance has been completed, please contact the HLS Service Desk via the HLS Services Hub or at 617-495-0722.

    Thank you,

    HLS ITS

     

  • Jabber Softphone Maintenance January 10-11

    Dear Faculty and Staff,

    On Tuesday, January 10, 2023, from 8:00 PM to 1:00 AM, and on Wednesday, January 11, 2023, from 8:00 PM to 1:00 AM, Harvard Phone maintenance will impact Jabber service.

    During the maintenance window, there will be an estimated 10 minute window when users must sign out and back into Jabber to clear the connection. Also, some Jabber calls in progress may not be preserved and users must log in again to reconnect.

    Please note that physical desk set phone service will not be affected.

    If you have any questions about this maintenance or issues after the maintenance has been completed, please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub.

    Thank you,

    HLS ITS

  • New MacOS Ventura currently undergoing ITS certification

    Dear HLS Faculty, Staff and Students,

    Apple recently released MacOS Ventura 13.0. ITS is currently certifying this version of the Mac OS to work with standard HLS applications and policies and has restricted this upgrade on HLS Apple computers until the certification process is complete.

    ITS also suggests that students do not upgrade their computers to MacOS Ventura 13.0 until ITS certifies it and verifies that it will work with software such as exam4 and clinical systems.

    To see the current certified hardware and operating system standards, and progress towards certifying Ventura, please see the Hardware and Operating System Certification page.

    If you have any questions about this update, please submit a request via the HLS Services Hub or contact the ITS Service Desk at (617)-495-0722.

    Thank you,

    HLS ITS

  • HLS Services Hub Maintenance Saturday, November 5, 2022 starting at 4am

    Dear Members of the HLS Community,

    ITS will be performing ServiceNow system maintenance on 11/05/2022 beginning at 4am.  An email will be sent out when the maintenance has finished.

    The following services will not be available during this maintenance:

    • HLS Services Hub portal – including chat, knowledge base, and support requests
    • ServiceNow backend
    • HR ServiceNow Portal

    If you have any questions about ServiceNow or the HLS Services Hub after this maintenance has been completed, please call the ITS Service Desk at 617-495-0722.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Planned Maintenance August 25-29

    Dear Members of the HLS Community,

    ITS will be performing system maintenance this week through early next week at the following times:

    Thursday, August 25th from 10pm until 6am Friday, August 26th

    Affected services: All network file shares

     

    Saturday, August 27th from 8pm until 5am Sunday, August 28th

    Affected services: Agresso (Helios) and Virtual Desktop (VDI)

     

    Sunday, August 28th from 8pm until 5am Monday, August 29th

    Affected services: Group ID (Ad Manager), Paper Cut, EMS, PFAIDS and SFS

     

    Services may be intermittently unavailable during those times.

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS