Information Technology Services
1585 Massachusetts Ave.
Cambridge, MA 02138
ITS Support Hours:
Phones/Walk-ins: 8:30AM to 5:30PM, Monday – Friday
Student Lab: 8:30AM to 7:00PM, Monday – Friday
ITS Service Desk
ITS has a single Service Desk for all customers, regardless of the type of service they need. There is no need for customers to know exactly which sub-department within ITS they should contact for their needs. All Service Desk technicians are trained in all of the standard aspects of the services we provide, including A/V needs, computer support questions, purchasing inquiries, administrative systems help, and network resource access. The Service Desk technicians will take in your request and either address it themselves or assure that it is connected with the correct resources to get it handled quickly and efficiently.
ITS service catalog and information about how to get access to them.
Articles with helpful instructions and information on things like Office 365, wifi, email, storage, virtual desktop, VPN, and more!
New to HLS? Find what you need to get started here!
Find links to popular resources such as Email, Canvas, Helios, Amicus, and MyRooms.
Latest ITS News
Read the latest ITS news and announcements
Information security tips and tricks
Public Printing, Labs, Kiosks, and Mobile Charging
Where you can find public printers, computer labs, public kiosks, and mobile charging stations