Password Reset
Description
ITS can assist faculty, staff, and students with password resets for their HLS Computer (Active Directory). Users can reset their HarvardKey passwords on their own (see below). Note that your HLS Me (LDAP) account uses your HarvardKey password.
Available To
Faculty, Staff, and Students
User Requirements
The HLS policy regarding passwords requires a minimum of 8 characters, an alpha character, a number and a symbol. See Password FAQ for more information.
Using This Service
Get this service
Contact the ITS Service Desk for assistance with resetting passwords
- Phone: 617-495-0722
- Online: HLS Services Hub
- Walk in: WCC B020
Get Help
Contact the ITS Service Desk
- Phone: 617-495-0722
- Online: HLS Services Hub
- Walk in: WCC B020 or B037
Service Hours
Self Service 24×7
ITS Service Desk support: 8:30am – 5:30pm, Monday-Friday
Pricing
No cost