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ITS can assist faculty, staff, and students with password resets for their HLS Computer (Active Directory).  Users can reset their HarvardKey passwords on their own (see below).  Note that your HLS Me (LDAP) account uses your HarvardKey password.

Available To

Faculty, Staff, and Students

User Requirements

The HLS policy regarding passwords requires a minimum of 8 characters, an alpha character, a number and a symbol.  See Password FAQ for more information.

Using This Service

Get this service

Contact the ITS Service Desk for assistance with resetting passwords

Create a ticket

Get Help

Contact the ITS Service Desk

Create a ticket

Service Hours

Self Service 24×7

ITS Service Desk support:  8:30am – 5:30pm, Monday-Friday


No cost