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ITS works with all new HLS faculty and staff to provide accounts and equipment, as well as ensure they are familiar with HLS technology and how to get IT help.

Available To

Faculty and Staff

Standard Features

ITS provides:

  • New or reprovisioned computer placement
  • Specialized software and printer installation
  • Group orientation for all new staff
  • One-on-one orientation for all new faculty

Using This Service

Get this service

Hiring managers should fill out the ITS Onboarding Form as early as possible to ensure that requested accounts, phones, and equipment are deployed for employee’s start date. For further details on the onboarding process for different types of employees, please see Account Request Process and Policies. Note: ITS will need to receive this form 5 business days in advance of start date, otherwise temporary accommodations will be provided.

ITS Orientation

ITS offers a weekly orientation on Mondays from 10:30 – 12:00 PM in WCC B098. Topics covered in the orientation will include claiming a HarvardKey, syncing passwords, setting up Duo, accessing Outlook and OneDrive, connecting to printers, using VPN, and setting up speed dials, with additional time for questions.

New faculty will continue to receive a one-on-one orientation from ITS staff.

Get Help

Contact the ITS Service Desk

Create a ticket

Service Hours

8:30AM – 5:30PM, Monday – Friday


  • Some departments may have to pay for new computer equipment
  • Costs of any non-standard software