Information Technology Services

In This Section

Computing Equipment, Printing, Software, and Support

ITS keeps a record of all computers and printers deployed by ITS into the HLS environment. Information on these computers includes model, purchase date, warranty expiration date, location, etc. These computers are assigned to a user or a department. Faculty and staff may request inventory information from ITS.

ITS collects electronic waste and works with Harvard Reycling to dispose of it in an environmentally safe way. Electronic waste includes computers and peripherals, used toner cartridges, batteries, light bulbs, mobile devices, etc. ITS will pickup computer equipment that HLS faculty and staff no longer use. All other items can be brought to the Help Desk.

Hard-drive encryption is a security protocol used to protect HLS data stored on a hard drive using specialized software, such as Bitlocker or FileVault. Data on an encrypted hard drive cannot be read by anyone who does not have access to the appropriate key or password.

ITS provides computer hardware and peripheral device recommendations to HLS faculty and applicable departments. ITS staff schedule individual consultations, prior to a HLS computer upgrade, to recommend computer hardware appropriate to an individual's workflow and software needs.

Customers seeking any information technology services only have to reach out to a single point of contact. Customers do not have to understand the nature of specific teams within ITS; the technicians at the Service Desk will be knowledgeable about how to handle any ITS request. The Service Desk technicians will direct customer requests appropriately within ITS for the customer, assuring that those requests connect with the correct resources.

Faculty and Staff can borrow a PC or Mac laptop, as well as sprint cards, in the event that they need a portable computer for work purposes. Students can borrow a laptop during exam periods only on a first come, first served basis.

ITS will attempt to provide support for hardware devices that are not part of our standard hardware provision on a "best effort" basis. Where applicable, we will assist you in communicating with a vendor.

ITS will purchase and install non-standard software if it is compatible with the standard ITS computer setup. ITS will attempt to provide support for applications that are not part of our standard software provision on a "best effort" basis.

ITS will prepare and pack computers and peripherals before an office move. ITS will unpack and setup computers and peripherals at the new office location as well. ITS may move equipment for single person moves but movers will relocate the equipment for larger moves.

Patch Management is used to push Windows updates to HLS owned computers. Keeping computers up to date is important, as this can prevent security and operational failures.

Provides local and networked monochrome and color print services to all faculty and staff, and networked printing to students. ITS maintains a cost-effective and expeditious infrastructure to supply paper, consumables, and maintenance to the public printer fleet.

ITS will purchase computer supplies as requested. ITS technicians will work with you to determine your needs and provide pricing. Computer supplies include, but are not limited to: mice, keyboards, batteries, laptop power adapters, speakers, docking stations, usb flash drives, usb hubs.

ITS will purchase most hardware, including computers, printers, and monitors, as requested. ITS technicians will work with you to determine your needs and provide pricing, where applicable.

TS will purchase software as requested. ITS technicians will work with you to determine your needs and provide pricing, where applicable. Standard software will be installed on all computers automatically, unless otherwise noted.