Customers seeking any information technology services only have to reach out to a single point of contact. Customers do not have to understand the nature of specific teams within ITS; the technicians at the Service Desk will be knowledgeable about how to handle any ITS request. The Service Desk technicians will direct customer requests appropriately within ITS for the customer, assuring that those requests connect with the correct resources.
Faculty and Staff can borrow a PC or Mac laptop, as well as sprint cards, in the event that they need a portable computer for work purposes. Students can borrow a laptop during exam periods only on a first come, first served basis.
ITS will attempt to provide support for hardware devices that are not part of our standard hardware provision on a "best effort" basis. Where applicable, we will assist you in communicating with a vendor.
ITS will purchase and install non-standard software if it is compatible with the standard ITS computer setup. ITS will attempt to provide support for applications that are not part of our standard software provision on a "best effort" basis.
ITS will prepare and pack computers and peripherals before an office move. ITS will unpack and setup computers and peripherals at the new office location as well. ITS may move equipment for single person moves but movers will relocate the equipment for larger moves.
Provides the capability for end-user created web forms along with available training and consultation from ITS. Consultation includes assistance with initial design, best practices, and conditional logic for fields. End users own and edit their completed forms.
ITS provides consulting services for business application implementations, including business process analysis, software procurement, application configuration and customization, project management, training, and product maintenance.