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IMPORTANT: To protect the privacy of your data, a 4 digit password is automatically enabled on your mobile device. This is required by Harvard policy. If you enter an incorrect password more than 9 times, your mobile device will be “wiped,” or reset to the configuration it had when shipped from the factory. Although you will still be able to use your device for making phone calls, you will no longer be connected to the Internet, and all personal information – such as your email and address book– will no longer be accessible on that device. This applies to all phones (Windows mobile, iPhone, Palm, Android, and Blackberry).

NOTE: ITS cannot recover passwords for ActiveSync users.

You can connect to the email server via ActiveSync.  ActiveSync redirects emails and synchronizes contacts and calendar information between servers, desktop workstations, and mobile devices. This all happens automatically, without the need to connect your phone to your computer.  Contact the ITS Service Desk to setup ActiveSync on your mobile phone.