Latest ITS News

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WCC B020

Cambridge, MA 02138

617-495-0722

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Read the latest ITS news and announcements

  • Harvard Phone Voicemail Maintenance Friday, October 31st starting at 9pm

    Dear HLS Community,

     The Harvard Phone Voicemail system will be undergoing maintenance starting Friday, October 31st at 9:00 PM through Saturday, November 1st at 6:00 AM.

    We are anticipating two brief impacts to callers – once at 11:00 pm, and again several hours later. When someone calls a Harvard line with voicemail, the caller will get a ring with no-answer.

    If you have any issues with your Harvard phone number or voicemail after this maintenance, please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, October 28th, 2025, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on October 28th until 6am on October 29th.

    The following services will be impacted:

    • Agresso Smart Client
    • EMS & EMS WebApp (MyRooms)
    • Encoder Viewing Server
    • Eresources
    • Exam4
    • Extensis Portfolio – Communications / Alumni
    • Faculty Bibliography (Elements)
    • File Shares
    • Helios
    • Library Servers
    • LiquidFiles (hlsfiletransfer)
    • Listserv
    • PaperVision
    • PowerFAIDS
    • Printing & Papercut
    • Virtual Desktop
    • VDI

    All cloud-based services, such as email and the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Harvard Phone Maintenance 10/25/25: Phone Set Impact

    Dear HLS Faculty and Staff,

    The Harvard phone vendor is performing maintenance on Saturday, October 25, 2025, from 12:30 AM to 4:30 AM which will result in phone set devices re-registering twice.

    HUIT will monitor the phone registrations and notify HLS ITS if there is a large amount of phone sets that do not return online after the maintenance has been completed.

    Note there will be no impact on Webex Softphone, voicemail, call forwarding, or Centrex phones.

    Thank you,

    HLS ITS

  • Harvard Phone Voicemail Maintenance Thursday, October 23rd starting at 5pm

    Dear HLS Community,

     The Harvard Phone Voicemail system will be undergoing maintenance starting Thursday, October 23rd at 5:00 PM through Friday, October 24th at 6:00 AM.

    We are anticipating two brief impacts to callers – once at 11:00 pm, and again several hours later. When someone calls a Harvard line with voicemail, the caller will get a ring with no-answer.

    If you have any issues with your Harvard phone number or voicemail after this maintenance, please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub.

    Thank you,

    HLS ITS

  • Okta identity verification required to maintain access to HarvardKey services

    Dear HLS Community,

    Harvard University is replacing Duo with Okta for identity verification when signing into HarvardKey-protected tools and resources.

    Please set up Okta on your mobile device no later than October 30, 2025. 

    Beginning November 1, faculty, students, and staff who haven’t set up Okta will no longer be able to access HarvardKey-protected resources like email, Office 365, and PeopleSoft.

    For most users, setting up Okta involves only four steps and should take no longer than a few minutes. The steps are:

    1. Download the Okta app
    2. Configure the Okta app
    3. Sign in with HarvardKey
    4. Allow push notifications

    You can find additional instructions here:  Okta Getting Started KB

    If you need assistance with, or have questions about, setting up Okta, please contact ITS as soon as possible via the HLS Services Hub , by phone at (617) 495-0722, or simply drop by the ITS Service Desk in WCC B020 during business hours.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, September 30th, 2025, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on September 30th until 6am on October 1st.

    The following services will be impacted:

    • Agresso Smart Client
    • EMS & EMS WebApp (MyRooms)
    • Encoder Viewing Server
    • Eresources
    • Exam4
    • Extensis Portfolio – Communications / Alumni
    • Faculty Bibliography (Elements)
    • File Shares
    • Helios
    • Library Servers
    • LiquidFiles (hlsfiletransfer)
    • Listserv
    • PaperVision
    • PowerFAIDS
    • Printing & Papercut
    • Virtual Desktop
    • VDI

    All cloud-based services, such as email and the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, September 9th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on September 9th until 6am on September 10th.

    The following services will be impacted:

    • Agresso Smart Client
    • EMS & EMS WebApp (MyRooms)
    • Encoder Viewing Server
    • Eresources
    • Exam4
    • Extensis Portfolio – Communications / Alumni
    • Faculty Bibliography (Elements)
    • File Shares
    • Helios
    • Library Servers
    • LiquidFiles (hlsfiletransfer)
    • Listserv
    • PaperVision
    • PowerFAIDS
    • Printing & Papercut
    • Virtual Desktop
    • VDI

    All cloud-based services, such as email and the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Papercut Systems Maintenance Notification: Tuesday, August 19, 2025 between 10pm and 6am

    Dear Members of the HLS Community,

    ITS will be performing maintenance on the Papercut printing system from 10pm on August 19th until 6am on August 20th.

    If you experience an issue with Papercut after this maintenance, please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub.

    Thank you,

    Information Technology Services

    Harvard Law School

    HLS Services Hub | 617-495-0722

  • Systems Maintenance Notification: Tuesday, August 12, 2025, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on August 12th until 6am on August 13th.

    The following services will be impacted:

    • Agresso Smart Client
    • EMS & EMS WebApp (MyRooms)
    • Encoder Viewing Server
    • Eresources
    • Exam4
    • Extensis Portfolio – Communications / Alumni
    • FacStaff Printing
    • Faculty Bibliography (Elements)
    • File Shares
    • Helios
    • Library Servers
    • LiquidFiles (hlsfiletransfer)
    • Listserv
    • PaperVision
    • PowerFAIDS
    • Printing & Papercut
    • Virtual Desktop
    • VDIClinics

    All cloud-based services, such as email and the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, July 1, 2025, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on July 1st until 6am on July 2nd.

    The following services will be impacted:

    • Agresso Smart Client
    • EMS & EMS WebApp (MyRooms)
    • Encoder Viewing Server
    • Eresources
    • Exam4
    • Extensis Portfolio – Communications / Alumni
    • FacStaff Printing
    • Faculty Bibliography (Elements)
    • File Shares
    • Helios
    • Library Servers
    • LiquidFiles (hlsfiletransfer)
    • Listserv
    • PaperVision
    • PowerFAIDS
    • Printing & Papercut
    • Virtual Desktop
    • VDIClinics

    All cloud-based services, such as email and the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, June 10th, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on June 10th until 6am on June 11th.

    The following services will be impacted:

    • File Shares
    • Agresso Smart Client

    Faculty, staff, student, and clinical email systems, as well as the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, May 27, 2025, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on May 27th until 6am on May 28th.

    The following services will be impacted:

    • Agresso Smart Client
    • EMS & EMS WebApp (MyRooms)
    • Encoder Viewing Server
    • Eresources
    • Exam4
    • Extensis Portfolio – Communications / Alumni
    • FacStaff Printing
    • Faculty Bibliography (Elements)
    • File Shares
    • Helios
    • Library Servers
    • LiquidFiles (hlsfiletransfer)
    • Listserv
    • PaperVision
    • PowerFAIDS
    • Printing & Papercut
    • Virtual Desktop
    • VDIClinics

    All cloud-based services, such as email and the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, April 29, 2025, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on April 29th until 6am on April 30th.

    The following services will be impacted:

    • Agresso Smart Client
    • EMS & EMS WebApp (MyRooms)
    • Encoder Viewing Server
    • Eresources
    • Extensis Portfolio – Communications / Alumni
    • FacStaff Printing
    • Faculty Bibliography (Elements)
    • File Shares
    • Helios
    • Library Servers
    • LiquidFiles (hlsfiletransfer)
    • Listserv
    • PaperVision
    • PowerFAIDS
    • Printing & Papercut
    • Virtual Desktop
    • VDIClinics

    All cloud-based services, such as email and the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Thursday, April 17, 2025, between 10PM and 2AM

    Dear Members of the HLS Community,

    This is to inform you that HUIT will be performing emergency hardware maintenance on our core network from 10PM on April 17th until 2AM on April 18th.

    The following services will be impacted:

    Network Services

    • Wi-Fi Connectivity
    • LAN (wired network) Connectivity

    Applications

    • Agresso Smart Client
    • EMS & EMS WebApp (MyRooms)
    • Encoder Viewing Server
    • Eresources
    • Exam4
    • Extensis Portfolio – Communications / Alumni
    • FacStaff Printing
    • Faculty Bibliography (Elements)
    • File Shares
    • Helios
    • Library Servers
    • LiquidFiles (hlsfiletransfer)
    • Listserv
    • PaperVision
    • PowerFAIDS
    • Printing & Papercut
    • Virtual Desktop
    • VDIClinics

    All cloud-based services, such as email and the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

     

  • Systems Maintenance Notification: Tuesday, April 8, 2025, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on April 8th until 6am on April 9th.

    The following services will be impacted:

    • Agresso Smart Client
    • EMS & EMS WebApp (MyRooms)
    • Encoder Viewing Server
    • Eresources
    • Exam4
    • Extensis Portfolio – Communications / Alumni
    • FacStaff Printing
    • Faculty Bibliography (Elements)
    • File Shares
    • Helios
    • Library Servers
    • LiquidFiles (hlsfiletransfer)
    • Listserv
    • PaperVision
    • PowerFAIDS
    • Printing & Papercut
    • Virtual Desktop
    • VDIClinics

    All cloud-based services, such as email and the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Systems Maintenance Notification: Tuesday, April 1st, between 10pm and 6am

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on April 1st until 6am on April 2nd.

    The following services will be impacted:

    • EMS & EMS WebApp (MyRooms)
    • Encoder Viewing Server
    • Eresources
    • Extensis Portfolio – Communications / Alumni
    • FacStaff Printing
    • Faculty Bibliography (Elements)
    • File Shares
    • Library Servers
    • LiquidFiles (hlsfiletransfer)
    • Listserv
    • PaperVision
    • PowerFAIDS
    • Printing & Papercut
    • Virtual Desktop
    • VDIClinics

    All cloud-based services, such as email and the Canvas LMS systems, are exempt from this maintenance window.

    Thank you,

    HLS ITS

  • Changes to accessing your Departmental Share (R: Drive)

    Dear Members of the HLS Community,

    This is a reminder that ITS will be performing system maintenance from 10pm on January 14th until 6am on January 15th.

    The following services will be impacted:

    • Departmental Drives (R: Drive)

    If you are experiencing any issues after the system maintenance, please consult the knowledge base article on how to map your drive

    – Knowledge Base – Mapping or Mounting Your Department Drive (R:\)

    If you experience any further issues, please contact ITS Support.
    Thank you,
    HLS ITS

  • HarvardKey for Student Google Accounts

    Dear HLS Students,

    To better keep your Harvard Law School account, files, and emails safe and secure, Harvard IT will be adding HarvardKey with two-step verification to all HLS Google accounts on August 6, 2024. This adds an extra layer of security to your HLS Google account using the same Duo two-step verification process that you use to sign into your other Harvard applications. 

    What can I expect? 

    The way you sign into your Harvard Google account will change on August 6, 2024 — no action will be necessary prior to this date. 

    Starting August 6th: 

    1. From your browser or app, sign in with your HLS Gmail address as you normally would.
    2. You’ll then be prompted to enter your HarvardKey credentials. Sign in with your HarvardKey email address and password. (Please note that your HarvardKey email address may be different from your Harvard Gmail address).
    3. You’ll receive a prompt to verify your identity through Duo. You can select Trust this browser for 30 days to receive fewer prompts in future.

    Where can I get help? 

    If you have any questions or would like assistance with signing into your Gmail account, please submit a request at the HLS Services Hub or contact the ITS Service Desk at (617) 495-0722.  

    Thank you, 

    Information Technology Services 

  • Harvard Phone Migration is Complete!

    Dear HLS Faculty and Staff,

    HUIT has completed upgrades to the Harvard Phone system which will enable greater platform flexibility for future integration with University collaboration tools and compliance with FCC requirements for E911. As a part of this upgrade, the Jabber softphone app has been replaced with Webex Calling.

    Harvard Phone and softphone users should do the following, if applicable:

    • If you changed your phone settings between December 1, 2023, and January 8, 2024, review and update your settings. These changes were not transferred to the new system.
    1. Log into the Harvard Phone portal to review your phone settings and reset your password. You must be connected to VPN to login to the portal.
    2. Access voicemail to review your greeting
    • If you are a Jabber softphone user: 
    1. WebEx should already be installed on your computer, but you will need to install it on your cell phone if you plan to use it there.  If WebEx is not installed on your computer or it is not functioning, please reach out to the HLS ITS Service Desk.
    2. Update your E911 location in Webex Calling
    3. Recommended: Add people to your Contacts list. As a reminder, custom (personal) Jabber contacts were not transferred to Webex Calling.

    If you have questions or need help, you can contact the HLS ITS Service Desk via the HLS Services Hub or by calling 617-495-0722.  We also invite you to attend the open office hours being hosted by HUIT from 10am-11am 1/8-1/12 and 1/16-1/19 if you have any questions about WebEx or the new portal.

    If you are waiting for a phone related request to be completed, we will work on these as quickly as possible and reach out once they are done.

    Thank you,

    HLS ITS

  • Adobe Standard Stock now available as part of Adobe Creative Cloud

    Dear HLS Faculty, Staff, and Students,

     

    Harvard’s Adobe Creative Cloud license now includes unlimited access to Adobe’s standard stock assets, including nearly 200 million photos, vector graphics, and illustrations, which can be used in presentations, reports, videos, websites, and other creative work.  Note that the premium assets are not included. Users can download an unlimited number of assets of Adobe Stock’s “standard content” which includes most photos, vector graphics, and illustrations listed on Adobe Stock. 

    If you need help accessing Adobe Creative Cloud, please contact the HLS ITS Service desk at 617-495-0722 or via the HLS Services Hub.

    Thank you,

    HLS ITS