PON Live! Shannon Fletcher – Navigating Workplace Conflict: A Practical Guide to Addressing Interpersonal Challenges

In today’s increasingly complex and remote work environments, conflict is inevitable—but it doesn’t have to be destructive. In this session, Dr. Shannon Fletcher will explore how our physiological responses to conflict, particularly the role of the vagus nerve, shape how we engage with others during moments of tension. Drawing from her research published in Negotiation and Conflict Management Research, Shannon will introduce two evidence-based skills that help individuals navigate workplace conflict more effectively.

Participants will gain practical tools to recognize and regulate their own responses to conflict, foster psychological safety, and engage in collaborative problem-solving. This session is designed for professionals seeking actionable strategies to transform conflict into an opportunity for growth and connection.