HLS ITS Blog

Dear Members of the HLS Community, As part of our continuing efforts to improve security, performance and reliability for the HLS Community, ITS will be instituting a reboot reminder on Monday, August 26, 2019 for all HLS staff PCs. The reboot reminder will not apply to HLS faculty computers. If you have not rebooted your […]

Beginning on Tuesday, July 30th at 5:00 PM through Tuesday, July 30th at 10:00 PM, Verizon will be performing maintenance on our VoIP phone platform.

Dear Members of the HLS Community, On Tuesday, June 25, 2019 from 10:00 pm until 6:00 am Wednesday, June 26, 2019, HUIT will be conducting routine maintenance to our network infrastructure. During this period wired and wireless network services, as well as phone services, may be intermittently unavailable across the various HLS Campus Buildings, including […]

Beginning Friday, May 10th at 10:00 PM through Monday, May 13th at 7:00 AM, Verizon will complete scheduled maintenance on the Harvard VoIP system. At the same time, the VoIP phone directory will be replaced.

ITS is aware of intermittent wireless network connectivity issues in some areas of the dorms. We are currently investigating this issue and working with Harvard University to resolve. Contact the Service Desk with any questions at 617-495-0722 or through the Services Hub.

This maintenance has been cancelled until further notice.

Verizon will be completing maintenance on the Harvard Phone Portal tonight, February 19, 2019, from 7pm – 9pm.  Please do not login to the portal and make changes during this time frame. Thank you, HLS ITS  

On Wednesday, November 28, 2018 between 4:00 am and 6:00 am, Harvard University Information Technology will be conducting routine maintenance to the campus wide wireless network infrastructure. During this period, wireless network connectivity will be unavailable for all of HLS.  If you are connected via wireless during the maintenance period, you will lose your network […]

On Wednesday, November 14, 2018 between 5:00 am and 7:00 am, Harvard University Information Technology will be conducting routine maintenance to the campus wide wireless network infrastructure. During this period, wireless network connectivity will be unavailable for all of HLS.  If you are connected via wireless during the maintenance period, you will lose your network connection. […]

Hello! Beginning at 6:00 PM on Friday, October 19th through 7:00 AM on Monday, October 22nd,Verizon will complete an application upgrade. VoIP Phone Services will be available, however, users will be blocked from making changes in the User Portal during the maintenance window. Please contact the HLS ITS Service Desk if you have questions or […]

Hello, Beginning at 6:00 PM on Friday, October 5th through 7:00 AM on Tuesday, October 9th, Verizon will perform scheduled phone and voicemail system maintenance. Please see the following concerning VoIP service availability during this maintenance window: VoIP Phone Services will be available during the maintenance window.  There will be very brief interruptions when services failover and […]

Apple has officially released Macintosh OS 10.14 (“Mojave”), and it is now available for download via the App Store.  HLS Information Technology Services is currently advising against upgrading to this new version.  It is not currently supported in our environment or by some of our software vendors. Some software, such as the Exam4 software, will […]

To request a service from ITS, you can submit a ticket through the Administrative Services Hub. Go to hls.service-now.com/sp Click “Get Something”. Browse the Service Catalog and click on the service you would like to request. Fill in the form. Click “Order Now” to create the ticket. You will receive an email with your request […]

When something is wrong with your computer, ITS is here to help. To submit a ticket to ITS through the new Administrative Services Hub, follow these steps: Go to hls.service-now.com/sp  Click “Get Help”. Log in with your HarvardKey credentials. Fill in the Incident record. If you are the person experiencing the issue, leave your name […]

On Monday, September 24, ITS will be moving to a new self-service ticketing system: the HLS Administrative Services Hub. Beginning Monday, the Hub will replace the current ticketing system and email mailbox as avenues to contact ITS for services and issues. ITS will provide an icon on the desktop of your computer, to launch the Administrative Services Hub for one-click access to submit or view requests.

Dear Members of the HLS Community, The Event Management System (myrooms.law.harvard.edu) will be brought down for maintenance over the Labor Day weekend. Myrooms.law.harvard.edu will be unavailable for users to submit or change event reservations beginning at 5PM August, 31st and ending at 9AM on Tuesday, September 4th. This maintenance reflects changes to ITS AV Services […]

On September 24th, Information Technology Services will be moving to a new self-service ticketing system, the HLS Administrative Services Hub. This Hub will replace the current ticketing system and email as avenues to contact ITS for services and issues ITS will provide an icon on your desktop that launches the Administrative Services Hub The Hub […]

Dear Members of the HLS Community,  On Monday, July 22nd, HLS will be conducting an upgrade to the Helios system between 7:00 AM and 9:00 AM. During this period, you will neither be able to log in to nor access any functions of the system. Anyone needing to access the HLS Course Catalog during this […]

On Tuesday, Wednesday, and Thursday, July 24-26, 2018, between 12:01 am and 7:00 am, HUIT will upgrading the network equipment in Wasserstein Hall to ensure continued reliability and performance.  During this time, wired and wireless network services, as well as desk phones, will not be working on the various floors of the building. If you […]

This is an example of a Phishing Message received by several folks at HLS. The links have been removed, but this attempted to download malware onto the target computers. As always, please forward these messages to phishing@harvard.edu and delete them from your inbox. From: “Ē-fâx Online <+1 514-323-2200> @electronic ḟax transmission@Donotreply” <Angela.Baldwin@pal-serv.com> Date: July 17, […]