HLS ITS Blog

Hello! Beginning at 6:00 PM on Friday, October 19th through 7:00 AM on Monday, October 22nd,Verizon will complete an application upgrade. VoIP Phone Services will be available, however, users will be blocked from making changes in the User Portal during the maintenance window. Please contact the HLS ITS Service Desk if you have questions or […]

Hello, Beginning at 6:00 PM on Friday, October 5th through 7:00 AM on Tuesday, October 9th, Verizon will perform scheduled phone and voicemail system maintenance. Please see the following concerning VoIP service availability during this maintenance window: VoIP Phone Services will be available during the maintenance window.  There will be very brief interruptions when services failover and […]

Apple has officially released Macintosh OS 10.14 (“Mojave”), and it is now available for download via the App Store.  HLS Information Technology Services is currently advising against upgrading to this new version.  It is not currently supported in our environment or by some of our software vendors. Some software, such as the Exam4 software, will […]

To request a service from ITS, you can submit a ticket through the Administrative Services Hub. Go to hls.service-now.com/sp Click “Get Something”. Browse the Service Catalog and click on the service you would like to request. Fill in the form. Click “Order Now” to create the ticket. You will receive an email with your request […]

When something is wrong with your computer, ITS is here to help. To submit a ticket to ITS through the new Administrative Services Hub, follow these steps: Go to hls.service-now.com/sp  Click “Get Help”. Log in with your HarvardKey credentials. Fill in the Incident record. If you are the person experiencing the issue, leave your name […]

On Monday, September 24, ITS will be moving to a new self-service ticketing system: the HLS Administrative Services Hub. Beginning Monday, the Hub will replace the current ticketing system and email mailbox as avenues to contact ITS for services and issues. ITS will provide an icon on the desktop of your computer, to launch the Administrative Services Hub for one-click access to submit or view requests.

Dear Members of the HLS Community, The Event Management System (myrooms.law.harvard.edu) will be brought down for maintenance over the Labor Day weekend. Myrooms.law.harvard.edu will be unavailable for users to submit or change event reservations beginning at 5PM August, 31st and ending at 9AM on Tuesday, September 4th. This maintenance reflects changes to ITS AV Services […]

On September 24th, Information Technology Services will be moving to a new self-service ticketing system, the HLS Administrative Services Hub. This Hub will replace the current ticketing system and email as avenues to contact ITS for services and issues ITS will provide an icon on your desktop that launches the Administrative Services Hub The Hub […]

Dear Members of the HLS Community,  On Wednesday August 15th, HLS will be conducting an upgrade to the Helios system between 8am-8pm. During this period, you will neither be able to log in to nor access any functions of the system. Anyone needing to access the HLS Course Catalog during this time can do so […]

On Tuesday, Wednesday, and Thursday, July 24-26, 2018, between 12:01 am and 7:00 am, HUIT will upgrading the network equipment in Wasserstein Hall to ensure continued reliability and performance.  During this time, wired and wireless network services, as well as desk phones, will not be working on the various floors of the building. If you […]

This is an example of a Phishing Message received by several folks at HLS. The links have been removed, but this attempted to download malware onto the target computers. As always, please forward these messages to phishing@harvard.edu and delete them from your inbox. From: “Ē-fâx Online <+1 514-323-2200> @electronic ḟax transmission@Donotreply” <Angela.Baldwin@pal-serv.com> Date: July 17, […]

Dear Wasserstein Hall Occupants, On Thursday, July 19, 2018, between 4 am and 7 am, HUIT will upgrading the network equipment in Wasserstein Hall to ensure continued reliability and performance.  During this time, wired and wireless network services, as well as desk phones, will not be working in the Basement, 1st floor, and 2nd floor […]

HLS ITS has resolved the outage affecting wired and wireless network services in Hauser Hall. If you experience issues with wired or wireless connectivity, please restart your computer; if you continue to experience issues, please contact the Service Desk at (617)-495-0722. Thank you, ITS Team

HLS ITS is aware of outages affecting wired and wireless network services in Hauser Hall.  HLS ITS is in communication with Harvard University Information Technology and actively troubleshooting this issue. We will send another update when further information is available. Thank you for your patience and understanding. ITS Team

From 6:00pm EDT Friday, June 8th to 12:00am EDT Saturday, June 9th, Harvard University IT will be performing scheduled maintenance on Harvard Law School networks. During this time, VPN access will be unavailable. Additionally, HLS desktop and laptop computers may have limited connectivity. If you have questions, or if you experience connectivity issues after the […]

Dear HLS Faculty and Staff, The self-service password reset site has been updated. As a result, your answers to the security questions have been erased. In order to continue using the PWreset portal, you will need to log in and provide security questions again. To do this, please visit https://pwreset.law.harvard.edu in any web browser. You […]

This message was received by many members of the HLS Community today.  This is a phishing message, please do not click or open the attachment, and delete/disregard. From: Gordon-Seemore, Michelle Sent: Friday, April 20, 2018 3:06 PM Subject: Today Payment Confirmation Good Day Please find the copy of enclosed SWIFT copy and message sent by […]

Hello, Beginning at 11:59PM Thursday, April 19th through 7:00AM Monday, April 23rd, Verizon will be performing maintenance on the VoIP system.  Please see the following details concerning Harvard Phone VoIP service availability during the maintenance window: Voice, voicemail (message storage, retrieval and deletion) and Jabber services will be available during the maintenance window. Users will be unable to […]

Dear HLS Faculty and Staff, Beginning at 8PM on Friday, April 13th, through 7AM on Monday, April 16th, Verizon will be conducting phone system maintenance.  Please see the following details concerning Harvard Phone (VoIP) service availability during the maintenance window: Voice and voicemail services will be available with the exception of multiple brief sporadic interruptions when phones […]

Hello! Verizon will be performing phone maintenance on all 7841 model VoIP phones on March 24th and 25th.  You may experience brief outages during this time. If you experience any issues with your phone after this maintenance, please contact the ITS Service Desk at 5-0722 or hlshelp@law.harvard.edu. Thank you, ITS