HLS ITS Blog

This message was received by many members of the HLS Community today.  This is a phishing message, please do not click or open the attachment, and delete/disregard. From: Gordon-Seemore, Michelle Sent: Friday, April 20, 2018 3:06 PM Subject: Today Payment Confirmation Good Day Please find the copy of enclosed SWIFT copy and message sent by […]

Hello, Beginning at 11:59PM Thursday, April 19th through 7:00AM Monday, April 23rd, Verizon will be performing maintenance on the VoIP system.  Please see the following details concerning Harvard Phone VoIP service availability during the maintenance window: Voice, voicemail (message storage, retrieval and deletion) and Jabber services will be available during the maintenance window. Users will be unable to […]

Dear HLS Faculty and Staff, Beginning at 8PM on Friday, April 13th, through 7AM on Monday, April 16th, Verizon will be conducting phone system maintenance.  Please see the following details concerning Harvard Phone (VoIP) service availability during the maintenance window: Voice and voicemail services will be available with the exception of multiple brief sporadic interruptions when phones […]

Hello! Verizon will be performing phone maintenance on all 7841 model VoIP phones on March 24th and 25th.  You may experience brief outages during this time. If you experience any issues with your phone after this maintenance, please contact the ITS Service Desk at 5-0722 or hlshelp@law.harvard.edu. Thank you, ITS

On Tuesday, March 13, 2018 between 5:00 am and 7:00 am, HUIT will be conducting routine maintenance to the campus wide wireless network infrastructure. During this period, wireless network connectivity will be unavailable for all of HLS. 

This evening, Thursday, March 8th from 8-10 PM, Verizon will recover the remaining VoIP phones to the primary data center. Please note that phones will re-register, however phone service will not be interrupted. During the event, the Harvard Phone Portal will be unavailable. If phones do not re-register after this window, please unplug and re-plug […]

This is an example of scam email which has been sent to members of the HLS Community. ———- Original Message ———- From: HARVARD UNIVERSITY To: Date: March 5, 2018 at 6:26 AM Subject: Attn:Mr J H R Harvard University Cambridge, MA 02138, USA Dear Sir I hope this message finds you well. I’m honored to […]

This weekend Verizon will complete the Harvard Phone VoIP recovery to the primary data center.  The effort will begin at 8:00 PM, Friday, March 2nd and activities will go on throughout the weekend ending at 6:00 AM on Monday, March 5th. Voice service will be available throughout the event, with the exception of multiple brief sporadic […]

Hi, The Harvard Phone portal for VoIP phones is back online.  You can login to the portal at http://phone.harvard.edu/selfservice. At this time, HLS ITS is still unable to submit requests for new phone lines and phone/voicemail changes.  As soon as that is back online we will submit the phone requests we have received over the last […]

Please be advised that the Harvard Phone VoIP platform is experiencing an interruption in service that started at approximately 9:53 am when many phones went into an unregistered state.  Phones have re-registered and should be operable again.  HUIT is in contact with Verizon and Cisco as they assess the situation. This was not a planned outage, but likely linked to their […]

Working offsite but not sure how to access your work related files or email? Visiting another school and need network access? Here are some tools you may need or want to use when working away from HLS.

An issue has been identified that is impacting calls from anonymous/blocked numbers to Harvard Phone VoIP lines with call forwarding to a non-Harvard line enabled. Direct Calls: When an anonymous caller calls a VoIP line, and the VoIP line is call forwarded off the Harvard Network, the caller hears that the line is disconnected. If […]

Verizon’s maintenance activities have extended beyond the originally stated time frame. The Harvard Phone Portal and the Phone Directory button on VoIP phones are not available at this time. Verizon is working to correct the systems issues and anticipates having all systems functioning later this week. More information will be provided as it is known. […]

Hello, Harvard Phone maintenance will take place from 7:00 PM Friday, February 16th until 9:00 PM Sunday, February 18th.  To mitigate a lengthy disruption throughout the weekend, VoIP phone services will failover to the backup platform. Voice Service is expected to be available throughout the maintenance event, with the exception of two brief interruptions.  Starting at […]

Dear Members of the HLS Community, On Thursday, February 15th, HLS will be conducting routine planned maintenance to the Helios system from 5:30 AM to 7:00 AM. During this period, you will neither be able to log in to nor access any functions of the system. If you have any questions or concerns, please do […]

Please be advised that Harvard Phone has received reports of sporadic issues with outbound calling from Cambridge, Boston and Brighton to certain numbers in the local area. The message received is, “…cannot complete the long-distance call as dialed”. Verizon reported the problem is a widespread Verizon VoIP network issue and multiple Verizon customers are impacted. […]

This message was received by many members of the HLS Community today.  This is a fake message and should be deleted/disregarded.   From: Webmail-Team <radko.janousek@coreproduction.cz> Date: Sun, Dec 10, 2017 at 4:56 PM Subject: Re-validate To: Webmail-Team <radko.janousek@coreproduction.cz> You Now have (3) incoming messages pending on our server.  OPEN HERE to use the message retriever […]

Beginning at 9:00 PM on Friday, December 1st, Verizon will conduct a round of maintenance on the Harvard Phone VOIP platform.  Activities will  run throughout the weekend, ending at 7:00 AM on Monday, December 4th. VoIP phone service will be available, however the VoIP End User Portal will be unable to make real-time phone changes, such […]

HLS ITS is writing to provide an update on MacOS version 10.13 “High Sierra,” which was released in September. HLS’ software vendors, including Exam4, have certified that this version of MacOS is now approved and supported for use. Please note, if you have not already upgraded to MacOS 10.13 High Sierra, HLS ITS does not […]

Harvard’s Chief Information Security Officer, Christian Hamer, recently sat down with the Harvard Gazette to discuss the rise of Phishing attacks. Phishing attacks are ever increasing at Harvard because, as Hamer states, “There’s a reason cyber attackers use phishing emails — they are cheap, low-tech, and they work”. To stay safe online, Hamer recommends the […]