HLS ITS Blog

HLS ITS has resolved the outage affecting wired and wireless network services in Hauser Hall. If you experience issues with wired or wireless connectivity, please restart your computer; if you continue to experience issues, please contact the Service Desk at (617)-495-0722. Thank you, ITS Team

HLS ITS is aware of outages affecting wired and wireless network services in Hauser Hall.  HLS ITS is in communication with Harvard University Information Technology and actively troubleshooting this issue. We will send another update when further information is available. Thank you for your patience and understanding. ITS Team

From 6:00pm EDT Friday, June 8th to 12:00am EDT Saturday, June 9th, Harvard University IT will be performing scheduled maintenance on Harvard Law School networks. During this time, VPN access will be unavailable. Additionally, HLS desktop and laptop computers may have limited connectivity. If you have questions, or if you experience connectivity issues after the […]

Dear HLS Faculty and Staff, The self-service password reset site has been updated. As a result, your answers to the security questions have been erased. In order to continue using the PWreset portal, you will need to log in and provide security questions again. To do this, please visit https://pwreset.law.harvard.edu in any web browser. You […]

This message was received by many members of the HLS Community today.  This is a phishing message, please do not click or open the attachment, and delete/disregard. From: Gordon-Seemore, Michelle Sent: Friday, April 20, 2018 3:06 PM Subject: Today Payment Confirmation Good Day Please find the copy of enclosed SWIFT copy and message sent by […]

Hello, Beginning at 11:59PM Thursday, April 19th through 7:00AM Monday, April 23rd, Verizon will be performing maintenance on the VoIP system.  Please see the following details concerning Harvard Phone VoIP service availability during the maintenance window: Voice, voicemail (message storage, retrieval and deletion) and Jabber services will be available during the maintenance window. Users will be unable to […]

Dear HLS Faculty and Staff, Beginning at 8PM on Friday, April 13th, through 7AM on Monday, April 16th, Verizon will be conducting phone system maintenance.  Please see the following details concerning Harvard Phone (VoIP) service availability during the maintenance window: Voice and voicemail services will be available with the exception of multiple brief sporadic interruptions when phones […]

Hello! Verizon will be performing phone maintenance on all 7841 model VoIP phones on March 24th and 25th.  You may experience brief outages during this time. If you experience any issues with your phone after this maintenance, please contact the ITS Service Desk at 5-0722 or hlshelp@law.harvard.edu. Thank you, ITS

On Tuesday, March 13, 2018 between 5:00 am and 7:00 am, HUIT will be conducting routine maintenance to the campus wide wireless network infrastructure. During this period, wireless network connectivity will be unavailable for all of HLS. 

This evening, Thursday, March 8th from 8-10 PM, Verizon will recover the remaining VoIP phones to the primary data center. Please note that phones will re-register, however phone service will not be interrupted. During the event, the Harvard Phone Portal will be unavailable. If phones do not re-register after this window, please unplug and re-plug […]

This is an example of scam email which has been sent to members of the HLS Community. ———- Original Message ———- From: HARVARD UNIVERSITY To: Date: March 5, 2018 at 6:26 AM Subject: Attn:Mr J H R Harvard University Cambridge, MA 02138, USA Dear Sir I hope this message finds you well. I’m honored to […]

This weekend Verizon will complete the Harvard Phone VoIP recovery to the primary data center.  The effort will begin at 8:00 PM, Friday, March 2nd and activities will go on throughout the weekend ending at 6:00 AM on Monday, March 5th. Voice service will be available throughout the event, with the exception of multiple brief sporadic […]

Hi, The Harvard Phone portal for VoIP phones is back online.  You can login to the portal at http://phone.harvard.edu/selfservice. At this time, HLS ITS is still unable to submit requests for new phone lines and phone/voicemail changes.  As soon as that is back online we will submit the phone requests we have received over the last […]

Please be advised that the Harvard Phone VoIP platform is experiencing an interruption in service that started at approximately 9:53 am when many phones went into an unregistered state.  Phones have re-registered and should be operable again.  HUIT is in contact with Verizon and Cisco as they assess the situation. This was not a planned outage, but likely linked to their […]

Working offsite but not sure how to access your work related files or email? Visiting another school and need network access? Here are some tools you may need or want to use when working away from HLS.

An issue has been identified that is impacting calls from anonymous/blocked numbers to Harvard Phone VoIP lines with call forwarding to a non-Harvard line enabled. Direct Calls: When an anonymous caller calls a VoIP line, and the VoIP line is call forwarded off the Harvard Network, the caller hears that the line is disconnected. If […]

Verizon’s maintenance activities have extended beyond the originally stated time frame. The Harvard Phone Portal and the Phone Directory button on VoIP phones are not available at this time. Verizon is working to correct the systems issues and anticipates having all systems functioning later this week. More information will be provided as it is known. […]

Hello, Harvard Phone maintenance will take place from 7:00 PM Friday, February 16th until 9:00 PM Sunday, February 18th.  To mitigate a lengthy disruption throughout the weekend, VoIP phone services will failover to the backup platform. Voice Service is expected to be available throughout the maintenance event, with the exception of two brief interruptions.  Starting at […]

Dear Members of the HLS Community, On Thursday, February 15th, HLS will be conducting routine planned maintenance to the Helios system from 5:30 AM to 7:00 AM. During this period, you will neither be able to log in to nor access any functions of the system. If you have any questions or concerns, please do […]

Please be advised that Harvard Phone has received reports of sporadic issues with outbound calling from Cambridge, Boston and Brighton to certain numbers in the local area. The message received is, “…cannot complete the long-distance call as dialed”. Verizon reported the problem is a widespread Verizon VoIP network issue and multiple Verizon customers are impacted. […]