HLS ITS Blog

  Dear Faculty and Staff, Verizon will be upgrading the Harvard Phone platform to maintain proper release levels.  This work will be completed over two weekends in June.  The timing and impacts on end-users are listed below. The Harvard Phone Portal and voicemail PIN resets will be unavailable during the dates below: Friday, June 3rd […]

Dear Faculty and Staff, Due to a Verizon maintenance event, the Harvard Phone online portal will be unavailable on 4/29/22 from 4:30-9:00PM.  Voicemail password resets will also not be available during this time. If you have any questions, please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub. Thank you, HLS […]

Dear HLS Faculty and Staff, On Tuesday, March 15, 2022, from 7:00 PM through 12:00 AM, there will be a Harvard Phone maintenance event that will cause Jabber service interruptions.  During this time, calls made from Jabber may drop if the service is in use during the maintenance event.  Jabber users will need to re-login […]

Dear HLS Faculty and Staff,  Beginning on February 23, 2022 at 5:00pm, through March 4, 2022 at 9:00am, Verizon will be making modifications to the Harvard VoIP Phone platform that will impact all end users.  The modifications include changing the online Harvard Phone portal as well as the administrative portal used by HLS ITS to […]

Dear HLS Faculty and Staff, During the week of January 4th, and continuing through January 11th, the firmware on all VoIP desk sets will be upgraded.  This will require the phone set to re-register.  If a phone is in use during this time, the call will not be impacted.  The phone will re-register after the call has ended. […]

Dear HLS Faculty and Staff, Verizon will be performing VoIP phone maintenance that will impact phone service.  The maintenance is scheduled to start on Friday, November 5, 2021, at 10:00 pm and last until 2:00 am Saturday, November 6, 2021.  Beginning at 11:00 pm, calls in progress will be interrupted.  Calls may be impacted for […]

Dear HLS Faculty and Staff: The Harvard Online Phone Portal will undergo maintenance tonight, 10/7/21, from 7:30Pm-11:30PM. Prior to 7:30 PM today, please initiate any Harvard Phone service feature changes that you may need during the maintenance timeframe. If you have any questions, please contact the HLS ITS Service Desk at 617-495-0722 or via the […]

Dear HLS Faculty and Staff, Verizon will be performing Harvard VoIP Phone maintenance events that will impact Jabber and the online Harvard Phone Account Portal. What is happening? From Friday, August 6, 2021 at 11:00 PM through Sunday, August 8, 2021 at 11:00 PM the online Harvard Phone Account Portal will be unavailable to process […]

Dear HLS Faculty and Staff, Verizon will be conducting Harvard Phone maintenance on Tuesday, July 27th from 7:00PM -12:00AM that will impact Jabber phone service and the online Harvard Phone Portal. **Please note that VoIP phone service and phone settings (call forwarding and single number reach) will not be affected. What do I need to […]

Dear HLS Faculty and Staff, This notice is concerning a maintenance event that will impact VoIP and Jabber phone service. What is happening? VoIP phone service and Jabber users connected to the Harvard network in Pound Hall and 50 Church St. will lose service for approximately 1 hour and experience periodic outages on Tuesday, July […]

Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled on Thursday April 22, 2021, from 10:05 PM to 12:45 AM.  From 10:05 PM to 10:20 PM, there will be a 5-minute interruption in phone service to and from Jabber and physical desk sets. During the 5-minute interruption: Inbound/outbound calls in progress will drop […]

Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled on Thursday April 15, 2021, from 10:15 PM to 10:45 PM.  From 8:00 PM to 8:15 PM, there will be a 5-minute interruption in phone service to and from Jabber and physical desk sets. During the 5-minute interruption: Inbound/outbound calls in progress will drop […]

Cisco recently released a critical update to the Windows and Mac Jabber desktop client.  Please upgrade to the newest version of Jabber (14) to patch a security vulnerability as soon as possible.  The updated software can be found in the HLS software library.  To download the software, login using your HarvardKey credentials. Please note, this update […]

Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled to occur on Friday, March 26, 2021, from 2:00 AM to 2:15 AM.  During this 15-minute maintenance window phone calls in progress that are made from Jabber or VoIP desk sets will drop.  Normal phone service will resume following this event. If you have […]

Dear HLS Faculty and Staff, Harvard Phone maintenance is scheduled to begin on Friday, March 12, 2021 at 10:00 PM and end on Sunday, March 14, 2021 at 5:00 PM.  The Harvard Phone platform will be updated to implement the Apple Push Notification Service to maintain updates to Apple devices. Please note the following Harvard […]

Hello, Harvard University IT will be conducting Jabber maintenance events on Wednesday February 24, 2021 from 7:00 pm through 12:00 am, and Thursday February 25, 2021 from 7:00 pm through 12:00 am. During the event Jabber softphone users may need to sign out and sign back into the service to clear the connection.  Also, some calls […]

Dear Faculty and Staff, The VoIP phone features, call forwarding and single number reach, have been restored. You can now set your call forwarding back to an external number in the Harvard phone portal.  Remember to login to VPN first.  Once you login with your HarvardKey: Click the Call Forwarding button Click the arrow next […]

Dear HLS Faculty and Staff, We have just been notified that VoIP phone features call forwarding (CF) and single number reach (SNR) to external numbers (cellphones and non-Harvard lines) are not currently working. HUIT is working with Verizon on the issue.   Note that lines forwarded to voicemail are not impacted. As an interim workaround you […]

Cisco recently released a critical update to the Windows and Mac Jabber desktop client.  Please upgrade to the newest version of Jabber (12.9.3 for PC, 12.9.4 for MAC) to patch a security vulnerability as soon as possible.  The updated software can be found in the HLS software library.  To download the software, enter your username […]

On Saturday, October 10, 2020, HLS ITS is moving to a new Identity Management System that will synchronize with HarvardKey. What does this mean for you? Students: From Friday, October 9th at 9am until Saturday, October 10th at 1pm, you will be unable to change your HLS ME (LDAP) password.  This is the password that […]