HLS ITS Blog

December 16, 2021
Dear HLS Faculty and Staff, During the week of January 4th, and continuing through January 11th, the firmware on all VoIP desk sets will be upgraded.  This will require the phone set to re-register.  If a phone is in use during this time, the call will not be impacted.  The phone will re-register after the call has ended. […]

November 1, 2021
Dear HLS Faculty and Staff, Verizon will be performing VoIP phone maintenance that will impact phone service.  The maintenance is scheduled to start on Friday, November 5, 2021, at 10:00 pm and last until 2:00 am Saturday, November 6, 2021.  Beginning at 11:00 pm, calls in progress will be interrupted.  Calls may be impacted for […]

August 6, 2021
Dear HLS Faculty and Staff, Verizon will be performing Harvard VoIP Phone maintenance events that will impact Jabber and the online Harvard Phone Account Portal. What is happening? From Friday, August 6, 2021 at 11:00 PM through Sunday, August 8, 2021 at 11:00 PM the online Harvard Phone Account Portal will be unavailable to process […]

July 22, 2021
Dear HLS Faculty and Staff, Verizon will be conducting Harvard Phone maintenance on Tuesday, July 27th from 7:00PM -12:00AM that will impact Jabber phone service and the online Harvard Phone Portal. **Please note that VoIP phone service and phone settings (call forwarding and single number reach) will not be affected. What do I need to […]

July 9, 2021
Dear HLS Faculty and Staff, This notice is concerning a maintenance event that will impact VoIP and Jabber phone service. What is happening? VoIP phone service and Jabber users connected to the Harvard network in Pound Hall and 50 Church St. will lose service for approximately 1 hour and experience periodic outages on Tuesday, July […]

April 21, 2021
Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled on Thursday April 22, 2021, from 10:05 PM to 12:45 AM.  From 10:05 PM to 10:20 PM, there will be a 5-minute interruption in phone service to and from Jabber and physical desk sets. During the 5-minute interruption: Inbound/outbound calls in progress will drop […]

April 13, 2021
Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled on Thursday April 15, 2021, from 10:15 PM to 10:45 PM.  From 8:00 PM to 8:15 PM, there will be a 5-minute interruption in phone service to and from Jabber and physical desk sets. During the 5-minute interruption: Inbound/outbound calls in progress will drop […]

April 7, 2021
Cisco recently released a critical update to the Windows and Mac Jabber desktop client.  Please upgrade to the newest version of Jabber (14) to patch a security vulnerability as soon as possible.  The updated software can be found in the HLS software library.  To download the software, login using your HarvardKey credentials. Please note, this update […]

March 25, 2021
Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled to occur on Friday, March 26, 2021, from 2:00 AM to 2:15 AM.  During this 15-minute maintenance window phone calls in progress that are made from Jabber or VoIP desk sets will drop.  Normal phone service will resume following this event. If you have […]

March 11, 2021
Dear HLS Faculty and Staff, Harvard Phone maintenance is scheduled to begin on Friday, March 12, 2021 at 10:00 PM and end on Sunday, March 14, 2021 at 5:00 PM.  The Harvard Phone platform will be updated to implement the Apple Push Notification Service to maintain updates to Apple devices. Please note the following Harvard […]

February 1, 2021
Dear Faculty and Staff, The VoIP phone features, call forwarding and single number reach, have been restored. You can now set your call forwarding back to an external number in the Harvard phone portal.  Remember to login to VPN first.  Once you login with your HarvardKey: Click the Call Forwarding button Click the arrow next […]

February 1, 2021
Dear HLS Faculty and Staff, We have just been notified that VoIP phone features call forwarding (CF) and single number reach (SNR) to external numbers (cellphones and non-Harvard lines) are not currently working. HUIT is working with Verizon on the issue.   Note that lines forwarded to voicemail are not impacted. As an interim workaround you […]

January 4, 2021
Cisco recently released a critical update to the Windows and Mac Jabber desktop client.  Please upgrade to the newest version of Jabber (12.9.3 for PC, 12.9.4 for MAC) to patch a security vulnerability as soon as possible.  The updated software can be found in the HLS software library.  To download the software, enter your username […]

October 7, 2020
On Saturday, October 10, 2020, HLS ITS is moving to a new Identity Management System that will synchronize with HarvardKey. What does this mean for you? Students: From Friday, October 9th at 9am until Saturday, October 10th at 1pm, you will be unable to change your HLS ME (LDAP) password.  This is the password that […]

September 21, 2020
Dear Members of the HLS Community, This Friday, September 25, starting at 8:00pm, HUIT will be performing maintenance on your Adobe account. We expect the process will take approximately 4 hours to complete. During this time, you will not be able to access your Adobe Creative Cloud applications. After the upgrade is complete, you will […]

September 14, 2020
Cisco recently released a critical update to the Windows and Mac Jabber desktop client. If you use Jabber to answer your HLS phone from your Windows or Mac computer, please upgrade to the newest version of Jabber, 12.8.3, to patch a security vulnerability as soon as possible. The updated software can be found in the […]

June 25, 2020
Dear Members of the HLS Community, On June 29th, Splashtop SOS will replace Teamviewer as the ITS remote support tool that ITS uses to connect to HLS computers. What is happening? On June 29, 2020, Splashtop SOS will replace Teamviewer11 as the ITS remote support tool. When you call the Service Desk, ITS staff will ask to […]