HLS ITS Blog

Dear Members of the HLS Community, On June 29th, Splashtop SOS will replace Teamviewer as the ITS remote support tool that ITS uses to connect to HLS computers. What is happening? On June 29, 2020, Splashtop SOS will replace Teamviewer11 as the ITS remote support tool. When you call the Service Desk, ITS staff will ask to […]

Dear HLS Faculty and Staff, We are pleased to share an exciting update about your Harvard Adobe service. What is happening? On June 18, 2020, your Harvard Adobe Acrobat license will be upgraded to an Adobe Creative Cloud license. Creative Cloud gives you access to the full suite of Adobe products including Acrobat Pro, Photoshop, […]

Dear Faculty and Staff, This evening, May 5, 2020, from 7:00 pm to 10:00 pm, HUIT Communication Services will complete an emergency change to resolve an identified Cisco bug affecting some Jabber mobile users’ ability to access the service. During this change period Jabber service will not be interrupted, however new logon attempts will be […]

Dear HLS Faculty and Staff, HUIT will be migrating HLS VoIP Phone lines to an optimized service this Thursday, April 30th, from 10:00PM – 12:00AM. Please expect the following migration impacts on Thursday from 10-12: HLS VoIP phone sets will reboot Calls in progress will be dropped (Calls that have been forwarded to a cell […]

Although Zoom is a useful tool for open collaboration between faculty, staff and students, there are times when you may want to limit access to a meeting. Managing Access to Zoom Meetings When scheduling a meeting in Zoom, you can enable the following privacy features to limit access and reduce the likelihood of an unexpected […]

Hello, As of 3/27/2020, HLS will no longer support Skype.  All HLS faculty, staff, and students now have access to Zoom for their audio and video conferencing needs moving forward. If you have any questions about this, please reach out to the HLS ITS Service Desk via the Administrative Services Hub or by calling 617-495-0722. Thank you, […]

Dear HLS Faculty and Staff, From 10:00 PM – 11:00 PM on Tuesday, February 25th, maintenance will be performed on the HLS CISCO VOIP phones in order to address a security vulnerability. Your phone will not be able to make or receive calls for about 5 minutes during this time frame while it receives the […]

Beginning Saturday, January 18th, the Harvard Phone User Portal and Jabber application will require DUO two-step verification to log in. To access the Harvard Phone User portal, navigate to http://phone.harvard.edu/selfservice. When prompted, type your HarvardKey username and password, and respond to the DUO prompt. If you use the Jabber application on your mobile device or computer, […]

Beginning November 30th, Adobe Acrobat Pro will require that you sign in to the Adobe Creative Cloud application, using your HarvardKey, which will update your Acrobat Pro software license. All HLS faculty, full, and part-time staff are eligible for an Acrobat Pro license. This update is available to download through the self-service software center on […]

HUIT has postponed this update to later date still to be determined.

Dear HLS Students, Microsoft has released an update to Remote Desktop 10 which may produce the following error message when connecting to virtual environments, including VDI Clinics: “Your session ended because an unexpected server authentication certificate was received from the remote PC.” ITS recommends that students avoid updating the Remote Desktop software until Microsoft has […]

UPDATE: Exam4 now supports MacOS 10.15 Catalina. HLS Information Technology Services is no longer advising against upgrading to this new version. Documentation on how to upgrade your Mac’s operating system can be found on Apple’s website. Dear Students, Apple has released Macintosh OS 10.15 (“Catalina”), and it is now available for download via the App Store.  […]

Update: As of 4pm on 9/24 this issue has been resolved. Dear HLS Faculty and Staff, ITS is currently aware of a University-wide service degradation affecting analog (Centrex) telephone lines, and the ITS Service Desk call routing system. VoIP phones are not affected by this outage. HLS community members calling (617) 495-0722 will be asked […]

ITS is proud to announce the grand re-opening of our newly renovated Service Desk! We are located in WCC B081, now accessible through the WCC Student Lab. Come see us for in person help for all of your HLS computing services, New Hire Orientation and onboarding, and Audio Visual services for your events. We look forward to assisting you in our new space!

Dear Members of the HLS Community, On Thursday, September 5th, 2019 between 4:00 am and 5:30 am, HUIT will be conducting Emergency maintenance to the “Harvard Secure” wireless network only. There will be brief interruptions to this wireless service. During this period, the “Harvard University” wireless network will continue to be available. Service will return […]

Beginning August 28th, ITS will offer Zoom Professional accounts to all faculty, full and part-time staff, and students. Zoom is a software-based personal videoconferencing tool that offers a robust and consistent video conferencing solution to the HLS community. If you do not yet have a Zoom account and would like one, please visit https://harvard.zoom.us and […]

Dear Members of the HLS Community, As part of our continuing efforts to improve security, performance and reliability for the HLS Community, ITS will be instituting a reboot reminder on Monday, August 26, 2019 for all HLS staff PCs. The reboot reminder will not apply to HLS faculty computers. If you have not rebooted your […]

Beginning on Tuesday, July 30th at 5:00 PM through Tuesday, July 30th at 10:00 PM, Verizon will be performing maintenance on our VoIP phone platform.

Dear Members of the HLS Community, On Tuesday, June 25, 2019 from 10:00 pm until 6:00 am Wednesday, June 26, 2019, HUIT will be conducting routine maintenance to our network infrastructure. During this period wired and wireless network services, as well as phone services, may be intermittently unavailable across the various HLS Campus Buildings, including […]

Beginning Friday, May 10th at 10:00 PM through Monday, May 13th at 7:00 AM, Verizon will complete scheduled maintenance on the Harvard VoIP system. At the same time, the VoIP phone directory will be replaced.