HLS ITS Blog

Dear HLS Faculty and Staff, Verizon will be performing Harvard VoIP Phone maintenance events that will impact Jabber and the online Harvard Phone Account Portal. What is happening? From Friday, August 6, 2021 at 11:00 PM through Sunday, August 8, 2021 at 11:00 PM the online Harvard Phone Account Portal will be unavailable to process […]

Dear HLS Faculty and Staff, Verizon will be conducting Harvard Phone maintenance on Tuesday, July 27th from 7:00PM -12:00AM that will impact Jabber phone service and the online Harvard Phone Portal. **Please note that VoIP phone service and phone settings (call forwarding and single number reach) will not be affected. What do I need to […]

Dear HLS Faculty and Staff, This notice is concerning a maintenance event that will impact VoIP and Jabber phone service. What is happening? VoIP phone service and Jabber users connected to the Harvard network in Pound Hall and 50 Church St. will lose service for approximately 1 hour and experience periodic outages on Tuesday, July […]

Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled on Thursday April 22, 2021, from 10:05 PM to 12:45 AM.  From 10:05 PM to 10:20 PM, there will be a 5-minute interruption in phone service to and from Jabber and physical desk sets. During the 5-minute interruption: Inbound/outbound calls in progress will drop […]

Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled on Thursday April 15, 2021, from 10:15 PM to 10:45 PM.  From 8:00 PM to 8:15 PM, there will be a 5-minute interruption in phone service to and from Jabber and physical desk sets. During the 5-minute interruption: Inbound/outbound calls in progress will drop […]

Cisco recently released a critical update to the Windows and Mac Jabber desktop client.  Please upgrade to the newest version of Jabber (14) to patch a security vulnerability as soon as possible.  The updated software can be found in the HLS software library.  To download the software, login using your HarvardKey credentials. Please note, this update […]

Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled to occur on Friday, March 26, 2021, from 2:00 AM to 2:15 AM.  During this 15-minute maintenance window phone calls in progress that are made from Jabber or VoIP desk sets will drop.  Normal phone service will resume following this event. If you have […]

Dear HLS Faculty and Staff, Harvard Phone maintenance is scheduled to begin on Friday, March 12, 2021 at 10:00 PM and end on Sunday, March 14, 2021 at 5:00 PM.  The Harvard Phone platform will be updated to implement the Apple Push Notification Service to maintain updates to Apple devices. Please note the following Harvard […]

Hello, Harvard University IT will be conducting Jabber maintenance events on Wednesday February 24, 2021 from 7:00 pm through 12:00 am, and Thursday February 25, 2021 from 7:00 pm through 12:00 am. During the event Jabber softphone users may need to sign out and sign back into the service to clear the connection.  Also, some calls […]

Dear Faculty and Staff, The VoIP phone features, call forwarding and single number reach, have been restored. You can now set your call forwarding back to an external number in the Harvard phone portal.  Remember to login to VPN first.  Once you login with your HarvardKey: Click the Call Forwarding button Click the arrow next […]

Dear HLS Faculty and Staff, We have just been notified that VoIP phone features call forwarding (CF) and single number reach (SNR) to external numbers (cellphones and non-Harvard lines) are not currently working. HUIT is working with Verizon on the issue.   Note that lines forwarded to voicemail are not impacted. As an interim workaround you […]

Cisco recently released a critical update to the Windows and Mac Jabber desktop client.  Please upgrade to the newest version of Jabber (12.9.3 for PC, 12.9.4 for MAC) to patch a security vulnerability as soon as possible.  The updated software can be found in the HLS software library.  To download the software, enter your username […]

On Saturday, October 10, 2020, HLS ITS is moving to a new Identity Management System that will synchronize with HarvardKey. What does this mean for you? Students: From Friday, October 9th at 9am until Saturday, October 10th at 1pm, you will be unable to change your HLS ME (LDAP) password.  This is the password that […]

Dear Members of the HLS Community, This Friday, September 25, starting at 8:00pm, HUIT will be performing maintenance on your Adobe account. We expect the process will take approximately 4 hours to complete. During this time, you will not be able to access your Adobe Creative Cloud applications. After the upgrade is complete, you will […]

Cisco recently released a critical update to the Windows and Mac Jabber desktop client. If you use Jabber to answer your HLS phone from your Windows or Mac computer, please upgrade to the newest version of Jabber, 12.8.3, to patch a security vulnerability as soon as possible. The updated software can be found in the […]

Dear Members of the HLS Community, On June 29th, Splashtop SOS will replace Teamviewer as the ITS remote support tool that ITS uses to connect to HLS computers. What is happening? On June 29, 2020, Splashtop SOS will replace Teamviewer11 as the ITS remote support tool. When you call the Service Desk, ITS staff will ask to […]

Dear HLS Faculty and Staff, We are pleased to share an exciting update about your Harvard Adobe service. What is happening? On June 18, 2020, your Harvard Adobe Acrobat license will be upgraded to an Adobe Creative Cloud license. Creative Cloud gives you access to the full suite of Adobe products including Acrobat Pro, Photoshop, […]

Dear Faculty and Staff, This evening, May 5, 2020, from 7:00 pm to 10:00 pm, HUIT Communication Services will complete an emergency change to resolve an identified Cisco bug affecting some Jabber mobile users’ ability to access the service. During this change period Jabber service will not be interrupted, however new logon attempts will be […]

Dear HLS Faculty and Staff, HUIT will be migrating HLS VoIP Phone lines to an optimized service this Thursday, April 30th, from 10:00PM – 12:00AM. Please expect the following migration impacts on Thursday from 10-12: HLS VoIP phone sets will reboot Calls in progress will be dropped (Calls that have been forwarded to a cell […]