About ITS
ITS Service Desk
ITS has a single Service Desk for all customers, regardless of the type of service they need. There is no need for customers to know exactly which sub-department within ITS they should contact for their needs. All Service Desk technicians are trained in all of the standard aspects of the services we provide, including A/V needs, computer support questions, purchasing inquiries, administrative systems help, and network resource access. The Service Desk technicians will take in your request and either address it themselves or assure that it is connected with the correct resources to get it handled quickly and efficiently.
Meet the ITS Stafftwoup-content
Contact
Phone: 617-495-0722
Online: HLS Administrative Services Hub
Walk in: WCC B020 or WCC B037
Hours
- General Support: 8:30AM – 5:30PM, Monday – Friday
- A/V Support: 8:00AM-10:00PM, Monday – Saturday, 8:00AM-4:00PM on Sunday
- Student lab hours during the school year: 8:30AM-7:00PM, Monday – Friday
Labs and Kiosks
Labs and Kiosks
- Labs are located in WCC020, WCC2068, L233, L408
- Public kiosk machines are located on the first floor of the Casperson Student Center and on the second and third floors of the Langdell Library
- Mobile device charging stations are located in WCC010, WCC 2062, Haas Lounge, Hark South, and the piano lounge in WCC