Lender Contact Information

Below you will find links to the most common loan providers for LIPP participants. We have also included some tips for how to navigate their websites and compiled both a Glossary of Loan Terms and a Glossary of LIPP Terms. Loan certifications may be in the form of a copy of your most recent statement (either printed bill or statement obtained via the web) or a letter from your lender verifying the required information. We may request additional documentation of your payments if discrepancies are noted.

Lender Contact Information

  • Harvard University Institutional Loans

    The servicer for Harvard loans is Heartland ECSI.

    Login to https://heartland.ecsi.net/
    • Heartland ECSI should have contacted you via email regarding a “Heartland KEY” you will use to sign in.
    • You maybe asked to enter your school code which is: k4
    • If you are unable to log in and/or have not received an email regarding your Heartland KEY, please call 1 (888) 549-3274 to determine the problem or contact Heartland ECSI Live Chat for assistance

  • Federal Loans

    There are several federal loan servicers.

    If you do not know who your servicer is, go to your StudentAid.gov account, click on the “My Aid” section, and then select “View loan servicer details”. You can also call the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.
    • You will then need to go to the servicer’s website and set up your account online.
    • Submit the summary letter PDF and/or a screen shot of your home page showing the required payment amount and payment history.

    NEW PARTICIPANTS: For the first application, please submit screenshots of the monthly payment due for each group of loans.

  • Harvard University Employees Credit Union (HUECU)

    HUECU repayment information: https://huecu.org/education-loans/repayment/

    • UAS (University Accounting Services) is the servicer for the loan: http://www.uasconnect.com/
    • HUECU Phone: (617) 495-4460
    • UAS Phone: (844) 870-8701

  • College Ave

    For help servicing or repaying a student loan:

    Online Access (24/7): www.collegeaveservicing.com

    Email: servicing@collegeave.com

    Phone: (844) 803-0736

  • Firstmark

    Firstmark is a division of Nelnet.

    Go to https://secure.firstmarkservices.com
    • Log on using username and password or click on “Register” to set up a user profile
    • Phone: (888) 538-7378
    • Email Form: https://secure.firstmarkservices.com/Home/EmailUs

    NEW PARTICIPANTS: Note your first payment will not be due until approximately December for a 6-month grace or March for a 9-month grace. Statements you receive prior to this point may be interest-only statements, and although they show an amount due and a payment date, this amount does not need to be paid and will simply capitalize (be added into the principal of your loan) before repayment if you do not pay it prior.

  • Sallie Mae

    Go to https://www.salliemae.com/
    • Logon to your Student Loans using your User ID and password or Click on “Create your online account” on the login page to set up an account
    • Phone: (800) 472-5543

  • Discover Student Loans

    Go to https://www.discover.com/student-loans/repayment/customer
    • Click on “Log In” and either create a new account or log in to your existing account
    • Phone: 1-800-STUDENT