Alumni Workshop: Driving Change and Transforming Client Relationships
Event Schedule
Wednesday, May 17, 2023
| 9:00 a.m. | Welcome and Introductions |
| 9:30 a.m. | Enhancing Client Centricity: A Move From Services to Experiences |
| 11:00 a.m. | Leveraging Wins and Turning Challenges into Opportunities |
| 1:30 p.m. | Lunch and Networking |
| 2:15 p.m. | Building a Brand for your Organization and for Yourself |
| 3:45-4:00 p.m. | Program wrap up and close |
Location
The event will take place on the Harvard Law School campus in Cambridge, MA.
Session Descriptions
Enhancing Client Centricity: A Move From Services to Experiences
Whether you work at a firm or an in-house legal department, you have clients. Through a series of mini-cases, you and your peers will examine real examples of client interactions through the lens of client-centricity. What actions are negatively impacting the client relationships? What initiatives have a positive impact on your client retention and loyalty? Do you employ any of these tactics? Hear from faculty and other participants how to take a more client-centric approach.
Building A Brand for your Organization and For Yourself
Understand more about branding and how to leverage it to differentiate your firm or organization, your practice group or department, and yourself. Learn to effectively communicate both the company/firm brand and your brand to connect with clients, pitch ideas, and influence stakeholders.
Leveraging Wins and Turning Challenges into Opportunities
Enhancing client-centricity, delivering collaborative problem solving, and driving change starts with celebrating and leveraging small wins and turning challenges into opportunities. This session will encourage you to think through a current challenge and a small win you have recently experienced – we will discuss the big motivational impact that can be felt by your clients and your team when forward progress is made in your work.
Travel and Accommodations
Attendees are responsible for their own travel and accommodations.
There are several hotels in Harvard Square Hotels in walking distance from our campus:
Sheraton Commander
We have arranged for a limited amount of overnight rooms at the Sheraton Commander Hotel, a five-minute walk to campus. Rooms are available at a discounted rate of $409 (plus tax) for arrival on Tuesday, May 16 and departure on Wednesday, May 17. A reservation link will be posted here shortly.