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Dear HLS Faculty and Staff,

Harvard Phone maintenance is scheduled to begin on Friday, March 12, 2021 at 10:00 PM and end on Sunday, March 14, 2021 at 5:00 PM.  The Harvard Phone platform will be updated to implement the Apple Push Notification Service to maintain updates to Apple devices.

Please note the following Harvard Phone interruptions expected during the maintenance event:

  • The Harvard Phone Portal will be unavailable during the entire event

On Saturday, March 13th from 11:30 AM to 2:30 PM:

  • Phone service is not expected to be interrupted, however calls on hold, or lines connected to a conference bridge may drop
  • Jabber users may need to login and logout to establish a connection
  • Physical desk phone sets will reset

On Saturday, March 13th from 10:00 PM through Sunday, March 14th at 3:00 AM:

  • Jabber users may need to login and logout to establish a connection

If you require assistance after this maintenance, please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Administrative Services Hub.

Thank you,
HLS ITS