News and Announcements for HLS Staff

Dear HLS Faculty and Staff, During the week of January 4th, and continuing through January 11th, the firmware on all VoIP desk sets will be upgraded.  This will require the phone set to re-register.  If a phone is in use during this time, the call will not be impacted.  The phone will re-register after the call has ended. […]

Dear HLS Faculty and Staff, Verizon will be performing VoIP phone maintenance that will impact phone service.  The maintenance is scheduled to start on Friday, November 5, 2021, at 10:00 pm and last until 2:00 am Saturday, November 6, 2021.  Beginning at 11:00 pm, calls in progress will be interrupted.  Calls may be impacted for […]

Dear HLS Faculty and Staff: The Harvard Online Phone Portal will undergo maintenance tonight, 10/7/21, from 7:30Pm-11:30PM. Prior to 7:30 PM today, please initiate any Harvard Phone service feature changes that you may need during the maintenance timeframe. If you have any questions, please contact the HLS ITS Service Desk at 617-495-0722 or via the […]

Dear HLS Faculty and Staff, Verizon will be performing Harvard VoIP Phone maintenance events that will impact Jabber and the online Harvard Phone Account Portal. What is happening? From Friday, August 6, 2021 at 11:00 PM through Sunday, August 8, 2021 at 11:00 PM the online Harvard Phone Account Portal will be unavailable to process […]

Dear HLS Faculty and Staff, Verizon will be conducting Harvard Phone maintenance on Tuesday, July 27th from 7:00PM -12:00AM that will impact Jabber phone service and the online Harvard Phone Portal. **Please note that VoIP phone service and phone settings (call forwarding and single number reach) will not be affected. What do I need to […]

Dear HLS Faculty and Staff, This notice is concerning a maintenance event that will impact VoIP and Jabber phone service. What is happening? VoIP phone service and Jabber users connected to the Harvard network in Pound Hall and 50 Church St. will lose service for approximately 1 hour and experience periodic outages on Tuesday, July […]

Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled on Thursday April 22, 2021, from 10:05 PM to 12:45 AM.  From 10:05 PM to 10:20 PM, there will be a 5-minute interruption in phone service to and from Jabber and physical desk sets. During the 5-minute interruption: Inbound/outbound calls in progress will drop […]

Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled on Thursday April 15, 2021, from 10:15 PM to 10:45 PM.  From 8:00 PM to 8:15 PM, there will be a 5-minute interruption in phone service to and from Jabber and physical desk sets. During the 5-minute interruption: Inbound/outbound calls in progress will drop […]

Cisco recently released a critical update to the Windows and Mac Jabber desktop client.  Please upgrade to the newest version of Jabber (14) to patch a security vulnerability as soon as possible.  The updated software can be found in the HLS software library.  To download the software, login using your HarvardKey credentials. Please note, this update […]

Dear HLS Faculty and Staff, Harvard VoIP platform maintenance is scheduled to occur on Friday, March 26, 2021, from 2:00 AM to 2:15 AM.  During this 15-minute maintenance window phone calls in progress that are made from Jabber or VoIP desk sets will drop.  Normal phone service will resume following this event. If you have […]

Dear HLS Faculty and Staff, Harvard Phone maintenance is scheduled to begin on Friday, March 12, 2021 at 10:00 PM and end on Sunday, March 14, 2021 at 5:00 PM.  The Harvard Phone platform will be updated to implement the Apple Push Notification Service to maintain updates to Apple devices. Please note the following Harvard […]

Texas Disaster Legal Help provides legal information to disaster survivors but also contains a pro bono portal – Simple Justice -to help mobilize pro bono student and attorney volunteers. This project is a joint effort between Lone Star Legal Aid (LSLA), Legal Aid of NorthWest Texas (LANWT), and Texas RioGrande Legal Aid (TRLA) aimed at improving access to justice for disaster survivors. […]

Lawyers for Civil Rights has launched a pro bono initiative to connect Greater Boston residents who need help paying rent or other housing expenses with volunteers who can help complete an application for RAFT (Residential Assistance for Families in Transition). Volunteers can help families at risk of losing their housing during the unfolding public health […]

Hello, Harvard University IT will be conducting Jabber maintenance events on Wednesday February 24, 2021 from 7:00 pm through 12:00 am, and Thursday February 25, 2021 from 7:00 pm through 12:00 am. During the event Jabber softphone users may need to sign out and sign back into the service to clear the connection.  Also, some calls […]

Cisco recently released a critical update to the Windows and Mac Jabber desktop client.  Please upgrade to the newest version of Jabber (12.9.3 for PC, 12.9.4 for MAC) to patch a security vulnerability as soon as possible.  The updated software can be found in the HLS software library.  To download the software, enter your username […]

On Saturday, October 10, 2020, HLS ITS is moving to a new Identity Management System that will synchronize with HarvardKey. What does this mean for you? Students: From Friday, October 9th at 9am until Saturday, October 10th at 1pm, you will be unable to change your HLS ME (LDAP) password.  This is the password that […]

Dear Members of the HLS Community, This Friday, September 25, starting at 8:00pm, HUIT will be performing maintenance on your Adobe account. We expect the process will take approximately 4 hours to complete. During this time, you will not be able to access your Adobe Creative Cloud applications. After the upgrade is complete, you will […]

Wellness Bingo is a 3 Week Challenge to encourage you to take small steps toward healthy activities. Get as many bingos as you can for your team!

Help us spread joy this summer while learning about what makes HLS smile! This month we’ll be collecting pictures of the things that make you happy. We will use your submissions each week to create a collage of our amazing staff community at HLS!