News and Announcements for HLS Staff
Harvard VoIP Phone Maintenance – June 3 – 6 and June 10-13
Dear Faculty and Staff, Verizon will be upgrading the Harvard Phone platform to maintain proper release levels. This work will be completed over two weekends in June. The timing and impacts on end-users are listed below. The Harvard Phone Portal and voicemail PIN resets will be unavailable during the dates below: Friday, June 3rd […]
Outlook Error Remediation
ITS is aware of an issue affecting Outlook 2016. Though the cause has not yet been identified, there is a solution that will get Outlook back up and running without updating to Office 365. Problem: When you start Outlook you see an error that looks like this: Solution: Install this Outlook Update: https://support.microsoft.com/en-us/topic/november-7-2017-update-for-outlook-2016-kb4011240-a1955c0e-40ca-09fc-b49b-b90d8b122dd7 At the Download […]
Harvard VoIP Phone maintenance Friday, April 29, 2022, from 4:30 PM-9:00 PM
Dear Faculty and Staff, Due to a Verizon maintenance event, the Harvard Phone online portal will be unavailable on 4/29/22 from 4:30-9:00PM. Voicemail password resets will also not be available during this time. If you have any questions, please contact the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub. Thank you, HLS […]
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
Harvard Phone Jabber Maintenance – March 15, 2022, 7pm-12am
Dear HLS Faculty and Staff, On Tuesday, March 15, 2022, from 7:00 PM through 12:00 AM, there will be a Harvard Phone maintenance event that will cause Jabber service interruptions. During this time, calls made from Jabber may drop if the service is in use during the maintenance event. Jabber users will need to re-login […]
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
VoIP phone portal maintenance and moratorium on VoIP phone requests – February 23-March 4, 2022
Dear HLS Faculty and Staff, Beginning on February 23, 2022 at 5:00pm, through March 4, 2022 at 9:00am, Verizon will be making modifications to the Harvard VoIP Phone platform that will impact all end users. The modifications include changing the online Harvard Phone portal as well as the administrative portal used by HLS ITS to […]
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
HLS Staff Listening Tour with Edgar Filho
Come chat with Edgar in his open Zoom office hours. He wants to hear your ideas on how to improve staff engagement at HLS!
Harvard Phone Maintenance: January 4, 2022 – January 12, 2022
Dear HLS Faculty and Staff, During the week of January 4th, and continuing through January 11th, the firmware on all VoIP desk sets will be upgraded. This will require the phone set to re-register. If a phone is in use during this time, the call will not be impacted. The phone will re-register after the call has ended. […]
Harvard VoIP Phone Maintenance – 10pm 11/5/21 – 2am 11/6/21
Dear HLS Faculty and Staff, Verizon will be performing VoIP phone maintenance that will impact phone service. The maintenance is scheduled to start on Friday, November 5, 2021, at 10:00 pm and last until 2:00 am Saturday, November 6, 2021. Beginning at 11:00 pm, calls in progress will be interrupted. Calls may be impacted for […]