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Alert COVID-19 Update

Harvard University and Harvard Law School will shift to remote teaching and learning beginning Monday, March 23. For more information and the latest updates, please visit the HLS coronavirus information page.

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On September 24th, Information Technology Services will be moving to a new self-service ticketing system, the HLS Administrative Services Hub.

  • This Hub will replace the current ticketing system and email as avenues to contact ITS for services and issues
  • ITS will provide an icon on your desktop that launches the Administrative Services Hub
  • The Hub will provide increased visibility into your open tickets, and make it easier to directly contact the technician assigned to your ticket

We invite you to join us as we introduce this new system and collect feedback from our community.

ITS will be hosting four 1-hour information sessions, on Aug. 20th, Aug. 27th, Sept. 10th, and Sept. 17th from 11:30am – 12:30pm in the ITS conference room. The Zoom video conferencing link is: https://zoom.us/j/136469120 , meeting ID: 136 469 120 If you would like to attend, please visit the ITS Service Desk a few minutes before the workshop begins. The first 50 customers to attend will receive a free coffee mug!

We look forward to seeing you at one of the information sessions, and to hearing your feedback!