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Dear HLS Faculty and Staff,

During the week of January 4th, and continuing through January 11th, the firmware on all VoIP desk sets will be upgraded.  This will require the phone set to re-register.  If a phone is in use during this time, the call will not be impacted.  The phone will re-register after the call has ended.

Firmware Schedule

Day Date Start Time
Tuesday 1/4/2022 8:00 PM
Wednesday 1/5/2022 8:00 PM
Thursday 1/6/2022 8:00 PM
Saturday 1/8/2022 8:00 AM

Note: Changes are planned to be completed no later than 6:00AM the following day.

In addition, on January 11th there will be two maintenance events, the first one from 6:00 AM Р8:00 AM and the second one starting at 7:00 PM.  During this time, calls may be impacted.   This change is expected to be completed no later than January 12th at 6:00 AM.

If you have any issues after this maintenance has been performed, please reach out to the HLS ITS Service Desk at 617-495-0722 or via the HLS Services Hub.

Thank you,