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Alert COVID-19 Update

Harvard University and Harvard Law School will shift to remote teaching and learning beginning Monday, March 23. For more information and the latest updates, please visit the HLS coronavirus information page.

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This weekend Verizon will complete the Harvard Phone VoIP recovery to the primary data center.  The effort will begin at 8:00 PM, Friday, March 2nd and activities will go on throughout the weekend ending at 6:00 AM on Monday, March 5th.

  • Voice service will be available throughout the event, with the exception of multiple brief sporadic interruptions when phones re-register.  In progress calls will not be interrupted.
  • Jabber service will be impacted throughout the weekend.  Jabber cellphone users may need to sign-out and sign-in to reconnect, and desktop users should EXIT and reconnect.  It may take a few minutes for the service to restart, and a certificate warning may be displayed that can be bypassed, by clicking Accept.

On Monday morning, March 5th, normal operations of these services will resume.

Please contact the HLS ITS Service Desk if you continue to have issues after 6:00 AM Monday.

Thank you,
HLS ITS