The Compliance Advisor Ombudsman (CAO) is the independent recourse mechanism for the private sector arm of the World Bank Group – the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). As such, the CAO responds to complaints from individuals and communities affected by social and environmental project impacts. Focused on achieving outcomes for communities and the private sector across a range of challenging and complex development contexts, CAO Dispute Resolution provides opportunities for project-affected people to engage directly with the private sector to address areas of concern.
David Hoffman, Lecturer at Law at Harvard Law School, will join CAO’s Principal Ombudsman, Gina Barbieri, for a conversation about CAO’s dispute resolution work. Join us to learn how CAO helps communities and companies address environmental and social harm through mediation. The presentation will walk you through a community-company dispute resolution process in Uganda, illustrating some of the key challenges of addressing community concerns through mediation, as well as the outcomes achieved through this process.