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Update: As of 4pm on 9/24 this issue has been resolved.

Dear HLS Faculty and Staff,

ITS is currently aware of a University-wide service degradation affecting analog (Centrex) telephone lines, and the ITS Service Desk call routing system. VoIP phones are not affected by this outage.

HLS community members calling (617) 495-0722 will be asked to provide a callback number, and will be contacted directly by an ITS Service Desk technician at that number. You may also submit requests via the Administrative Services Hub at https://hls.service-now.com/sp.

Thank you,
The ITS Team