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Update: As of 4pm on 9/24 this issue has been resolved.

Dear HLS Faculty and Staff,

ITS is currently aware of a University-wide service degradation affecting analog (Centrex) telephone lines, and the ITS Service Desk call routing system. VoIP phones are not affected by this outage.

HLS community members calling (617) 495-0722 will be asked to provide a callback number, and will be contacted directly by an ITS Service Desk technician at that number. You may also submit requests via the Administrative Services Hub at

Thank you,
The ITS Team